Aimee Zold
Bonney Lake,WA
Summary
Experienced pharmacy leader and specialty sales professional with demonstrated expertise in managing pharmacy operations, developing and implementing clinical programs, and cultivating strong relationships with healthcare providers. Combines clinical skills and business acumen to drive patient outcomes and pharmacy revenue while delivering high-quality patient care and driving operational excellence. Highly motivated, dependable, result-driven individual focused on educational and professional development.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Specialty Pharmacy Sales Manager
Albertsons Companies
05.2021 - Current
- Developed and implemented outreach strategies to promote specialty pharmacy services and increase sales
- Built and maintained relationships with healthcare providers and other key stakeholders including pharma sales representatives to promote use of specialty services and track using Dynamics CRM tool and Power BI
- Collaborated with prescribers and payers to obtain prior authorization for specialty medication and ensure access through medication administration and white bag delivery services
- Increased referrals and and drive positive YOY growth for sales of specialty mental health and addiction recovery medications and admin services
- Prepared and facilitated tailored presentations and communications of services to prospective clients
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning
- Managed accounts to retain existing relationships and grow share of business
- Resolved problems with high-profile customers to maintain relationships and increase return customer base
Patient Care Pharmacist
Albertsons Companies
05.2020 - 05.2021
- District lead responsible for performance of patient care services across 31 sites
- Trained pharmacy personnel to provide patient care services including immunizations, medication therapy management (MTM), medication administration, and biometric screenings
- Facilitated monthly conference call to educate pharmacy teams about current status and new patient care initiatives
- Analyzed district data and successfully identify and communicate MTM opportunities for all assigned sites
- Set expectations and follow up with teams to ensure completion
- Provided various presentations to groups of patients, healthcare professionals, pharmacists, and district leadership
- Communicated and provided support to District Pharmacy Manager with any operational deficiencies seen in assigned patient care sites
Pharmacy Manager
Albertsons Companies
05.2020 - 05.2021
- Analyzed KPI data and share with pharmacy team to build profitable business and script growth through collaboration, improvement in customer service and recommended patient care programs
- Prioritized and met multiple deadlines in a fast-paced work environment
- Created and implemented an inventory management plan to meet given inventory goal
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations
Pharmacy Manager
Albertsons Companies
04.2019 - 05.2020
- Increased pharmacy sales YOY, increasing stores profitability
- Improved Health Outcomes by providing valuable patient services including MTM, immunizations, CMRs, adherence, health screenings, using Outcomes and Mirixa MTM
- Lead a lean pharmacy team by ensuring work processes are performed efficiently and effectively through continual employee coaching and workflow management
- Shadow District Pharmacy Management to enhance and develop leadership skillset
Retail Pharmacy Lead
Humana Retail Pharmacy
09.2017 - 04.2019
- Opened a new on-site pharmacy inside HealthCare Partners
- Clinic, and achieved profitability faster than comparable Retail Lite locations
- Consistently exceeded performance goals with script volume exceeding budget by 97% and profit exceeding budget by 43% for the previous fiscal year, and increase in total prescriptions filled by Humana by 66% from inception
- Performed better than 93% of pharmacies using Outcomes MTM platform
- Collaborated daily and built strong relationships with clinic physicians, nurses and support staff through personal interaction and clinical proficiency
- Leveraged resources with company PBM to achieve optimal patient outcomes
- Create and lead presentations to members on health and medication-related topics
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
Pharmacy Manager
Walgreens Boots Alliance
11.2015 - 08.2017
- Improved customer service and pharmacy efficiency, increasing customer satisfaction survey scores by 40% and increasing monthly sales by 15%
- Boosted employee engagement scores by 22% through continuous employee coaching and mini meetings
- Shadowed Pharmacy Supervisor bi-monthly at Nevada Board of Pharmacy meetings
- Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
Pharmacy Manager
Walgreens
08.2013 - 11.2015
- Trained pharmacy interns and newly hired pharmacy technicians.
- Precepted student pharmacists of Roseman University
- Implemented an employee recognition program to increase employee engagement, increased scores by 14%
- Participated in the community by presenting medication adherence lectures to senior groups, improving patient adherence rates
- Mentored and trained new district pharmacists through Pharmacist Buddy Program
Education
Doctorate of Pharmacy -
University of Wisconsin – Madison
05.2013
Pre-Pharmacy -
University of Wisconsin - Oshkosh
Oshkosh05.2008
Skills
- Written and Verbal Communication
- Overseeing Retail Pharmacy Operations
- Time Management
- Inventory Management
- Microsoft Office, Dynamics, Power BI
- Territory Growth Management
- Direct Patient Care
- Cold Calling
- Product and Service Sales
- CRM Software
- Multitasking and Organization
- Creating and Leading Presentations
- Staff Management
Accomplishments
- Increased territory sales by $2 million in specialty mental health and recovery scripts in fiscal year 22
- Established a Collaborative Practice with a local physician to identify high-risk patients and dispense Narcan under protocol to reduce morbidity and mortality from overdose
- One of leading providers of Prevnar vaccine in Nevada administering over 350 vaccinations, through diligent patient identification and screening and collaboration with local physicians and pharmaceutical sales reps, consequently improving health outcomes and business growth
- Improved average verified-by- promised times by 47% by identifying and analyzing weak areas in workflow, implementing a new system, and through continuous employee coaching, which also increased employee engagement scores by 22%
- Lead assigned patient care sites to successful CMR and TIP completion rates higher than division and company average
Certification
Washington Pharmacist
License PH60860440
2018 – Present | Good standing
Nevada Pharmacist
License NV18561
2013 – Present |Good standing
Arizona Pharmacist
License S020547
2014 – 2019
APhA Certificate in Pharmacy-Based Immunization Delivery 2012 - Present
American Red Cross Basic Life Support for Healthcare Providers
2008 - Present
Timeline
Specialty Pharmacy Sales Manager
Albertsons Companies
05.2021 - Current
Patient Care Pharmacist
Albertsons Companies
05.2020 - 05.2021
Pharmacy Manager
Albertsons Companies
05.2020 - 05.2021
Pharmacy Manager
Albertsons Companies
04.2019 - 05.2020
Retail Pharmacy Lead
Humana Retail Pharmacy
09.2017 - 04.2019
Pharmacy Manager
Walgreens Boots Alliance
11.2015 - 08.2017
Pharmacy Manager
Walgreens
08.2013 - 11.2015
Doctorate of Pharmacy -
University of Wisconsin – Madison
Pre-Pharmacy -
University of Wisconsin - Oshkosh
Washington Pharmacist
License PH60860440
2018 – Present | Good standing
Nevada Pharmacist
License NV18561
2013 – Present |Good standing
Arizona Pharmacist
License S020547
2014 – 2019
APhA Certificate in Pharmacy-Based Immunization Delivery 2012 - Present
American Red Cross Basic Life Support for Healthcare Providers
2008 - Present
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