Summary
Overview
Work History
Skills
Languages
Timeline
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Brook Salazar

Victorville,CA

Summary

Accomplished professional with a proven track record of enhancing customer satisfaction and team performance at DoorDash and TGI Fridays. Expert in quick decision-making and fostering a professional appearance, I've successfully implemented cost-saving strategies and developed high-performing teams. My approach has consistently resulted in improved efficiency and elevated guest experiences.

Overview

27
27
years of professional experience

Work History

Dasher

DoorDash
01.2023 - Current
  • Improved customer satisfaction by providing timely and accurate deliveries.
  • Managed multiple orders simultaneously, prioritizing tasks to ensure efficiency.
  • Utilized GPS navigation tools effectively to minimize travel duration while maximizing delivery capacity.
  • Navigated efficiently through various delivery routes for expedited service.

Assistant Gm

Dominos Pizza Inc.
01.2021 - 01.2022
  • Implemented cost-saving measures by identifying areas of wastage and developing sustainable solutions.
  • Increased overall guest satisfaction by implementing efficient operational strategies and enhancing customer service experiences.
  • Enhanced employee retention rates through proactive engagement efforts such as recognition programs and career advancement opportunities.
  • Developed a high-performing team through effective recruitment, training, and performance evaluations.

Head Server

Original Roadhouse Grill
01.2019 - 01.2021
  • Maintained a clean, safe, and welcoming environment through regular monitoring of dining areas and server stations.
  • Increased restaurant revenue by upselling menu items and promoting daily specials.
  • Monitored staff performance regularly, providing constructive feedback for continuous improvement in their roles as servers.
  • Trained new servers to uphold company standards in customer service, food handling, and overall professionalism.

Bar Manager

TGI Fridays
01.1998 - 01.2016
  • Created unique cocktail menus to elevate guest satisfaction and encourage repeat visits.
  • Enhanced guest experiences by training staff in personalized service techniques and active listening.
  • Directed team efforts to create a cohesive and collaborative atmosphere for optimal service.
  • Streamlined inventory processes by utilizing inventory management software and conducting regular audits.

Skills

  • Quick decision making
  • Patience and tolerance
  • Reliability and punctuality
  • Safety awareness
  • Professional appearance

Languages

Spanish
Elementary

Timeline

Dasher

DoorDash
01.2023 - Current

Assistant Gm

Dominos Pizza Inc.
01.2021 - 01.2022

Head Server

Original Roadhouse Grill
01.2019 - 01.2021

Bar Manager

TGI Fridays
01.1998 - 01.2016

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Brook Salazar