Aimee J. Bender
10119 Buttonwood Pass Leo,IN
Summary
Accomplished and motivated Senior Underwriter, offering an extensive background of success in the insurance industry. With nearly two decades of experience at MedPro Group, I have developed robust expertise in professional liability and medical malpractice insurance, working in various roles across multiple geographical regions. My broad experience has equipped me with the necessary skills to evaluate and select complex risks effectively, provide alternative coverage and risk management solutions, ensuring profitable business growth and retention, while prioritizing operational efficiency.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Senior Underwriter - Physicians and Surgeons Division - Midwest Region
MEDPRO GROUP
Fort Wayne, IN
05.2013 - 02.2025
- Responsible for growing and maintaining a large book of business, representing over $40 million in direct written premium across a nine-state region.
- Evaluated complex risks to ensure adherence to guidelines, state filings, and legal regulations, driving risk selection, identifying opportunities for new business growth, and retention.
- Participated in teams that developed and coordinated the implementation of new guidelines and procedures to enhance operational efficiency.
- Mentored, trained, and audited junior underwriters to increase technical abilities and underwriting acumen.
Associate Underwriting Team Trainer - West Region
MEDPRO GROUP
Fort Wayne, IN
07.2010 - 05.2013
- Supervised day-to-day activities of the Associate Underwriting team, managing staffing needs, and performance metrics to ensure optimal workflow.
- Streamlined resolution processes by assisting underwriting, customers and distribution partners effectively.
- Oversaw escalated inquiries regarding policy adjustments and coverage details.
- Created a motivational atmosphere that encouraged team growth, while tailoring training approaches to accommodate individual needs.
- Developed and implemented strategies to enhance team performance, improve processes and boost results.
Associate Underwriter - West Region
MEDPRO GROUP
Fort Wayne, IN
10.2008 - 07.2010
- Reviewed and analyzed insurance applications, policy change requests, and assessed risk levels in accordance with established guidelines.
- Evaluated and processed high-volume, time-sensitive transactions with precision.
- Supported the underwriting team through initial evaluation, data entry and various transactional duties.
- Created standard operating procedures and enhanced guidelines to optimize adjustment workflows.
Client Service Representative - Midwest/West/Southwest Regions
MEDPRO GROUP
Fort Wayne, IN
05.2007 - 10.2008
- Enhanced productivity and profitability by anticipating needs and delivering outstanding support.
- Ensured timely resolution of issues by researching relevant details, providing clear solutions and adhering to defined service-level agreements.
- Participated in the development and implementation of new processes and procedures to enhance the effectiveness of company-wide operations.
- Personalized client experience, identifying unique needs and providing information and services to match.
- Identified opportunities for process improvements within the organization's customer service department.
MEDPRO Group Temp - Client Service Representative
KELLY SERVICES
Fort Wayne, IN
02.2007 - 05.2007
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Info-gathered new business applications, policy change requests, group, and individual renewals to obtain information required for underwriting review.
- Developed strong relationships with clients and agents, enhancing productivity and customer service levels by anticipating needs, and delivering outstanding support.
- Resolved policy management and billing system inconsistencies, identifying discrepancies, and requesting corrections.
Education
B.S. - Kinesiology - Sport Communication Broadcasting, Criminal Justice, Telecommunications
INDIANA UNIVERSITY
Bloomington, IN05-2005
CORE-40 Diploma -
HOMESTEAD HIGH SCHOOL
Fort Wayne, IN06-2001
Skills
- Deep understanding of medical malpractice insurance policies, claims, and risk management practices in the healthcare sector
- Excellent presentation, written, and verbal communication skills, with the ability to explain complex insurance concepts, and foster positive relationships with clients and brokers
- Skilled decision-maker with a focus on multitasking, attention to detail, time management, and organization
- Highly proficient in the Microsoft Office suite, and industry-specific software
- Proven ability to lead, mentor, and collaborate cross-functionally within a team environment
- In-depth knowledge of underwriting requirements, systems, and processes, with the ability to assess complex risk factors, and determine appropriate underwriting strategies
- Strong analytical, mathematical, customer relations, prioritization, and leadership skills
- Up-to-date on industry trends, best practices, legal compliance, state funds, market conditions, and regulatory requirements
- Self-driven, highly motivated team player with a reliable work ethic and a strong commitment to success
Activities
- Indiana University Criminal Justice Student Association.
- Indiana University Groups Student Support Services.
- Indiana University Student Academic Center Peer Training and Mentor Program.
- Lead consultant and Midwest Fund Subject Matter expert (Kansas, Nebraska and Wisconsin) for a multitude of projects at MedPro Group.
Accomplishments
- Customer Service Representative of the Quarter - 4th Quarter 2007.
- Excellence in Training Certificate.
- Registered Professional Liability Underwriter Designation (RPLU - In Progress).
Certification
- Indiana Resident Producer License - Property and Casualty (6/2007 to present).
Timeline
Senior Underwriter - Physicians and Surgeons Division - Midwest Region
MEDPRO GROUP
05.2013 - 02.2025
Associate Underwriting Team Trainer - West Region
MEDPRO GROUP
07.2010 - 05.2013
Associate Underwriter - West Region
MEDPRO GROUP
10.2008 - 07.2010
Client Service Representative - Midwest/West/Southwest Regions
MEDPRO GROUP
05.2007 - 10.2008
MEDPRO Group Temp - Client Service Representative
KELLY SERVICES
02.2007 - 05.2007
B.S. - Kinesiology - Sport Communication Broadcasting, Criminal Justice, Telecommunications
INDIANA UNIVERSITY
CORE-40 Diploma -
HOMESTEAD HIGH SCHOOL
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