Aimee Shepherd-Despres
Pembroke,NH
Summary
Senior executive leader with track record of driving strategic initiatives and delivering impactful results. Adept at fostering team collaboration and navigating complex organizational challenges. Skilled in strategic planning, financial management, and operations oversight. Valued for reliability, adaptability, and results-oriented approach.
Overview
20
20
years of professional experience
1
1
Certificate
Work History
Senior Vice President of Client Relations and Client HR
Vensure Employer Services
02.2024 - Current
- Leading the national Client Relations and Client HR departments resulting in significant improvement in overall client retention, client NPS scores, increased product and service revenue and internal employee retention.
- Collaborated with department heads and executive leadership on strategic initiatives, partnerships, and operational improvements resulting in a 47% increase in total new clients, 6.3% increase in total client retention and 78% improvement in loss of revenue in the first 2 years.
- Supported the successful redevelopment and launch of the company’s benefit renewal process- including the testing of new software solutions which increased operational efficiency by over 40%.
- Increased annual revenue from client add on services by over 11%
Regional Vice President of Client Relations and Client HR - International
Vensure Employer Services
08.2022 - 02.2024
- Established pivotal partnerships and created roadmaps for international brokers. Collaborated effectively with Sales Leadership and SVP of Strategic Partnerships to onboard new brokers and high-touch client prospects. Devised clear service plans and assigned ideal service team members to deliver superior support to clients and partnerships. Engaged regularly with clients and partners to assess satisfaction and gather feedback for enhancement of services, products, and technology.
- The International Region continued maintain the highest results in overall KPI metrics including client retention, additional product and service attachment revenue and NPS scores.
- Participated in several project management teams with Vensure Executive Leadership, contributing to partner acquisition, workflow planning, and improvement of payroll tax registration and filing processes.
- Assisted in the development and launch of the Channel Partnership Division, resulting in several million dollars of additional revenue in its first year.
Associate Vice President of Client Relations - International
Vensure Employer Services
04.2021 - 08.2022
- Selected to establish and lead the newly formed International Division, building foundational infrastructure for scalable global service delivery. Served as the primary escalation point for client issues and team support, resolving complex service challenges through cross-functional collaboration. Developed and implemented proactive solutions by leveraging internal partnerships and market insights. Strengthened relationships with international broker networks, resulting in improved client satisfaction, increased retention, and a steady stream of referrals.
- Developed over 75 custom training protocols and standard operating procedures tailored to International Division, supporting long-term growth of both company and division.
- Recognized with multiple CORE Value and MVP Leadership awards for exceptional performance and commitment.
- Anticipated client needs and market trends, driving client retention to over 96% and growth of over 200% in the first year.
Client Relations Manager
Vensure Employer Services
11.2018 - 04.2021
- Led recruitment, hiring, and training of Client Relations Specialists post-acquisition, building a high-performing, client-focused team. Played pivotal role in cross-departmental efforts to improve training and processes, significantly enhancing operational efficiency across company.
- Effectively managed and maintained over 300 client accounts, increasing client revenue by over 15% and maintaining retention rate over 92%.
- Recruited, hired, and trained new Client Relations Specialists, doubling the size of the regional team in one year.
Vice President of Sales & Operations
IM Wireless
03.2016 - 10.2018
- Devised robust sales strategies, KPI's, and business goals that significantly increased revenue. Managed all employees and fine-tuned operational business processes to deliver top-tier customer service. Carried out negotiation, evaluation, and approval of purchases and vendor contracts within spending budget. Pioneered comprehensive business strategies and process improvements across departments.
- Expanded company from 16 to 34 locations within two years, ensuring timely and on-budget completion.
- Presented sales and operational strategy best-practices at National Verizon Authorized Retailer, BuyCell Group events.
- Negotiated and approved multimillion dollar purchases and vendor contracts
- Introduced new software to streamline processes, resulting in 34% improvement in operational efficiency.
Education
Bachelor of Arts - English Education
University of New Hampshire
Durham, NHSkills
- Strategic leadership
- Process Improvement
- Operational Efficiency Improvement
- Sales Strategy
- Cross-Functional Collaboration
- Client Relationship Management
- Partnership development
- Staff development
Certification
- SHRM - Certified Professional (SHRM-CP) at Society for Human Resource Management
- April 2024- Vensure President’s Club MVP
- December 2024- Vensure Elevate Leadership Award
- March 2026- Vensure President's Club
Timeline
Senior Vice President of Client Relations and Client HR
Vensure Employer Services
02.2024 - Current
Regional Vice President of Client Relations and Client HR - International
Vensure Employer Services
08.2022 - 02.2024
Associate Vice President of Client Relations - International
Vensure Employer Services
04.2021 - 08.2022
Client Relations Manager
Vensure Employer Services
11.2018 - 04.2021
Vice President of Sales & Operations
IM Wireless
03.2016 - 10.2018
Bachelor of Arts - English Education
University of New Hampshire
ADDITIONAL EXPERIENCE
- Director of Sales & Human Resources at Go Wireless, Bedford, NH
- Director of Sales at Go Wireless, Bedford, NH
- District Manager at Go Wireless, Bedford, NH