Summary
Work History
Education
Skills
Timeline
Generic

Aimee Thomas Allred

Greensboro,NC

Summary

Organized and dependable team player with more than 20 years of customer service related experience. Proven expertise in managing a high volume of priorities simultaneously with a high degree of accuracy.




Work History

Mortgage Loan Processor II

United Community Bank
  • Improved loan processing time by streamlining the application review process and enhancing communication with clients.
  • Assisted underwriters in approving loans by verifying financial information and ensuring accurate documentation.
  • Enhanced client satisfaction by providing timely updates on their mortgage loan status and addressing concerns promptly.
  • Facilitated smooth closing processes by collaborating effectively with title companies, appraisers, and attorneys.
  • Expedited mortgage approval times by proactively resolving any discrepancies in borrower documentation.
  • Provided exceptional customer service while guiding borrowers through the entire loan process from pre-qualification to closing.
  • Contributed to the success of the mortgage team by providing essential support in the areas of loan documentation review, data entry, and client communication.

Loan Processor/Front Office Manager

Newstar Mortgage
  • Improved loan processing efficiency by streamlining documentation and communication procedures.
  • Increased customer satisfaction with timely responses to inquiries and providing thorough explanations of loan processes.
  • Facilitated successful loan closings by coordinating with underwriters, title companies, and attorneys throughout the process.
  • Strengthened relationships with clients through consistent follow-up calls and personalized attention to their needs.
  • Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
  • Prepared documents for underwriting by verifying client income, credit reports, and other information.
  • Developed and maintained relationships with customers and loan officers to establish smooth loan process.

Wholesale Loan Processor

Equifund, Inc.
  • Increased customer satisfaction with timely responses to inquiries and providing thorough explanations of loan processes.
  • Facilitated successful loan closings by coordinating with underwriters, title companies, and attorneys throughout the process.
  • Strengthened relationships with clients through consistent follow-up calls and personalized attention to their needs.
  • Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
  • Promoted a positive work environment through effective communication skills and teamwork initiatives.
  • Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
  • Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.

Loan Processor

Prestar Mortgage
  • Provided exceptional customer service by addressing borrower concerns and resolving issues in a timely manner.
  • Set up and completed loan submission packages.
  • Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
  • Prepared documents for underwriting by verifying client income, credit reports, and other information.
  • Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
  • Developed and maintained relationships with customers and loan officers to establish smooth loan process.
  • Assisted loan officers with origination and closing processes to fastrack procedures and promote teamwork.

Education

High School Diploma -

Northwood High School
Pittsboro, NC

Central Carolina Community College
Sanford, NC

Skills

  • Processing Procedures
  • Underwriting Knowledge
  • Effective Communication
  • Microsoft Office
  • Strong Communication
  • Organizational Skills
  • Attention to Detail
  • Customer Service

Timeline

Mortgage Loan Processor II

United Community Bank

Loan Processor/Front Office Manager

Newstar Mortgage

Wholesale Loan Processor

Equifund, Inc.

Loan Processor

Prestar Mortgage

High School Diploma -

Northwood High School

Central Carolina Community College

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Aimee Thomas Allred