Christy Purpura
Saint Johns,FL
Summary
Detail-oriented Mortgage Loan Processor with over five years of experience in loan processing and customer service. Proven ability to enhance client satisfaction through effective communication and timely updates.
Overview
11
11
years of professional experience
Work History
Mortgage Loan Processor II
Navy Federal Credit Union
Jacksonville, FL
08.2020 - 09.2026
- Processed refinance and equity mortgage applications, ensuring compliance with credit union policies and federal regulations.
- Processed mortgage applications, ensuring compliance with credit union policies and federal regulations.
- Prepared file for final clear-to-close by underwriting
- Received on-going, comprehensive training on home loan products and mortgage process.
- Processed mortgage loan applications accurately and successfully for over five years.
- Analyzed borrower credit reports and income statements to verify accuracy.
- Enhanced client satisfaction by providing timely updates on their mortgage loan status and addressing concerns promptly.
- Contacted customers via mail, telephone and email to relay acceptance or rejection of applications.
- Prepared loan documents and explained terms to clarify loan conditions and requirements with applicants.
Member Service Representative
Navy Federal Credit Union
Jacksonville, FL.
05.2015 - 08.2020
- Provided exceptional member service to support member satisfaction through effective communication and problem resolution.
- Managed member account inquiries, transactions, and loan applications to ensure satisfaction.
- Resolved complex member issues by collaborating with cross-functional teams for timely solutions.
- Educated members on products and services, enhancing overall understanding and engagement.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
Education
High School Diploma -
Grace King High School
Metairie, LA05-1998
Skills
- Mortgage loan processing
- Loan processing
- Document review
- Data verification
- Desktop underwriter
- Processing workflows
- Pipeline management
- Customer account review
- Microsoft office
- Customer service
- Attention to detail
- Multitasking
- Teamwork
- Collaboration
- Multitasking
Timeline
Mortgage Loan Processor II
Navy Federal Credit Union
08.2020 - 09.2026
Member Service Representative
Navy Federal Credit Union
05.2015 - 08.2020
High School Diploma -
Grace King High School