Tiffany Branford
Saint Hedwig,Texas
Summary
Experienced Loan Processor with over seven years of mortgage experience focused on improving the bank's loan program through knowledgeable and efficient service to customers according to program parameters. Manages high-volume loan paperwork in dynamic environments with high production, approval and customer relations targets. Expertise includes reviewing and validating personal, employment and financial histories for each applicant. Self-motivated and reliable with excellent teamwork, problem-solving and organizational skills. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
9
9
years of professional experience
Work History
Mortgage Loan Processor II
InterLinc Mortgage Services LLC
Garden Ridge , TX
02.2020 - 02.2022
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Handled any conditions sent from underwriting departments.
- Reviewed financial statements and contacted institutions and customers to clarify details.
- Worked with customers in person and via telephone to answer questions, process transactions and resolve issues.
- Checked daily reports each morning to identify priorities or issues for escalation to supervisor.
Mortgage Loan Processor II
USAA
San Antonio, TX
01.2016 - 02.2020
- Handled any conditions sent from underwriting departments.
- Reviewed financial statements and contacted institutions and customers to clarify details.
- Reviewed and validated details of loan applications and closing documentation.
- Verified credit histories, personal references and employment backgrounds for each applicant.
- Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
- Checked daily reports each morning to identify priorities or issues for escalation to supervisor.
- Upheld complete confidentiality of all submitted information according to release guidelines.
Customer Service Specialist
City Public Service
San Antonio, TX
09.2015 - 01.2016
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Surpassed performance goals by approaching interactions with resourcefulness, organization and customer-centric solutions.
Adult Learning and Training Specialist
Insperity PEO Services, LP
San Antonio, TX
04.2014 - 04.2015
- Designed and facilitated training courses, aligning new learning development and solutions to organization's strategic goals, mission and vision.
- Coordinated administrative functions necessary to deliver and document training programs.
- Documented participation and evaluated learning for each participant.
- Assessed additional needs based on training progress and collaborated with management to meet requirements.
- Developed training handbooks, computer tutorials and reference materials.
Sales and Training Specialist
Verizon Wireless
San Marcos, TX
04.2012 - 01.2014
- Assessed training program effectiveness on regular basis and improved upon deficient areas.
- Managed recruitment, training and development for highly effective sales team.
- Designed and implemented sales training program and documentation.
- Developed and led group training courses to align with corporate sales and service goals.
- Trained and mentored 250 new personnel hired to fulfill various roles.
- Analyzed company training methods and made adjustments to rectify issues, increase efficiency and exceed training goals, resulting in an increase in sales goals of over 20% month over month consistently.
Education
Master of Arts - Adult Education And Corporate Training
University of Phoenix
San Antonio, TX07.2015
Bachelor of Science - Business Management
University of Phoenix
San Antonio, TX11.2013
Skills
- Appraisal Verification
- Desktop Underwriter and AUS
- Credit Verification
- Customer Communication
- Government Standards
- Mortgage Loan Processing
- Closing Documentation
- Communication Proficiency
- Pipeline management skills
Additional Information
Cadence and Encompass proficient. Conventional, VA, FHA, Jumbo, USDA, Construction (one-time close), Refinances (cash-out), Bond loans (TSAHC). Fannie Mae, Freddie Mac, FHA, VA, and USDA guidelines as well as state and federal regulations.
Timeline
Mortgage Loan Processor II
InterLinc Mortgage Services LLC
02.2020 - 02.2022
Mortgage Loan Processor II
USAA
01.2016 - 02.2020
Customer Service Specialist
City Public Service
09.2015 - 01.2016
Adult Learning and Training Specialist
Insperity PEO Services, LP
04.2014 - 04.2015
Sales and Training Specialist
Verizon Wireless
04.2012 - 01.2014
Master of Arts - Adult Education And Corporate Training
University of Phoenix
Bachelor of Science - Business Management
University of Phoenix
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