Aimelissa Mereus
Shelton,CT
Summary
Results-oriented receptionist with a strong focus on providing exceptional customer service. Skilled in managing a high volume of calls, maintaining accurate records, and ensuring a positive visitor experience. Proficient in administrative tasks and maintaining confidentiality. Excellent verbal communication and organization skills.
Overview
9
9
years of professional experience
Work History
Receptionist
Elara Caring
Shelton, CT
02.2025 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Optimized resource allocation by managing inventory of office supplies and reordering as necessary.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
RECEPTIONIST
Marquis home care
Spring Valley, NY
08.2024 - 01.2025
- Greeted visitors warmly and ensured they had a positive experience
- Answered phones professionally in accordance with organizational protocols
- Used proper telephone etiquette, answered calls and caller questions, and transferred to proper extensions
- Assisted with administrative tasks such as filing documents, copying materials
- Provided superior customer service by responding to inquiries in an efficient and friendly manner
- Kept reception and common areas clean and tidy, removing trash and straightening magazines and couches
- Maintained accurate records of all incoming calls, messages, and visitors
- Delivered accurate phone messages to personnel with legibly written call-back numbers and names
- Checked visitors in and directed or escorted to appropriate departments and personnel
- Maintained confidentiality of sensitive information obtained through job duties
- Signed for incoming deliveries and notified employees of packages
- Used sign-in sheets and other check-in procedures to track visitors on premises
- Provided typing, word processing, and clerical support and assisted with special projects
- Handled frequent work process interruptions with flexibility and poise
SITE SUPERVISOR
La Familia
Spring Valley, NY
01.2020 - Current
- Organize and direct staff of call center
- Maintained accurate records such as daily reports, timesheets and other related documentation as required by management
- Assist manager
- Maintain and update employees files
- Assessing dispatchers and drivers
- Customer service
- Lost and found overseeing
- Drivers payroll
HOUSE CLEANER
Good guys cleaning services
Spring Valley, NY
03.2016 - Current
- Scrubbed walls with appropriate cleaning solutions to remove marks or stains
- Assisted customers in selecting appropriate cleaning products for specific tasks
- Provided additional services upon request by customers such as laundry washing, folding, ironing or pet care
- Polished metal fixtures in kitchen and bathroom areas
- Swept patios or decks of debris or leaves with a broom or blower
- Organized closets according to customer specifications
- Replaced air freshener cartridges when necessary to maintain pleasant odors in the home
- Transported trash bags to designated outdoor receptacles for disposal
- Disinfected kitchen utensils like cutting boards and knives after use
- Swept, mopped, vacuumed and polished floors of all types
- Cleaned bathrooms including toilets, showers and bathtubs, sinks and countertops
- Cleansed kitchen appliances such as microwaves, stoves, dishwashers
- Organized, cleaned and sanitized kitchens, bedrooms, living rooms and bathrooms to tidy and eliminate daily germs
- Cleaned homes following specific and detailed protocols and requests
- Marketed cleaning services to grow customer base, offering client referral discounts, coupons and holiday promotions
Education
COMPLETED COURSEWORK TOWARDS SOME COLLEGE (NO DEGREE) - CULINARY ARTS
Rockland Community College
Suffern, NY03.2025
HIGH SCHOOL DIPLOMA -
Ramapo High School
Spring Valley, NY06.2017
Skills
- Inventory procurement
- Strong verbal communication
- Personnel Oversight
- Leadership skills
- Customer service
- Database Management
- Data Entry
- Stress Tolerance
- Training new hires
- Staff Management
- Marketing
- Organization skills
Languages
Creole
Native or Bilingual
French
Native or Bilingual
Timeline
Receptionist
Elara Caring
02.2025 - Current
RECEPTIONIST
Marquis home care
08.2024 - 01.2025
SITE SUPERVISOR
La Familia
01.2020 - Current
HOUSE CLEANER
Good guys cleaning services
03.2016 - Current
COMPLETED COURSEWORK TOWARDS SOME COLLEGE (NO DEGREE) - CULINARY ARTS
Rockland Community College
HIGH SCHOOL DIPLOMA -
Ramapo High School