Aimi Gomi
Kelowna,BC
Summary
Skilled in optimizing customer engagement and administrative tasks, resulting in improved operational efficiency and guest satisfaction. Dedicated to delivering high-quality service and fostering positive client relationships.
Overview
7
7
years of professional experience
Work History
Front Desk Agent
Argus Hospitality Group
10.2025 - Current
- Supported operations at Hampton Inn & Suites Kelowna and Four Points by Sheraton Kelowna Airport by handling administrative tasks, preparing daily documents, coordinating with housekeeping and maintenance, and assisting front desk operations.
Crew Member
A&W - McMurray Group Of Companies
10.2023 - 09.2024
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Hotel Receptionist
Mystays Hotel Management
04.2019 - 02.2023
- Handled multi-line phone system, directing calls to appropriate departments efficiently.
- Provided exceptional customer service, resolving guest inquiries and complaints promptly.
Education
Bachelor of Science - International Economics
Senshu University Japan
Japan03.2019
Skills
- Office administration
- Customer service
- Microsoft office
- Handling emails, phone calls, and inquiries
Languages
Japanese
Tagalog
English
Timeline
Front Desk Agent
Argus Hospitality Group
10.2025 - Current
Crew Member
A&W - McMurray Group Of Companies
10.2023 - 09.2024
Hotel Receptionist
Mystays Hotel Management
04.2019 - 02.2023
Bachelor of Science - International Economics
Senshu University Japan