Aimsley Blank
Corpus Christi,USA
Summary
Customer-focused professional with extensive experience in customer service and inside sales support in high-volume environments. Proven ability to manage complex conversations with empathy, effectively resolving issues and enhancing customer retention through tailored solutions. Expertise in phone and digital communication, account management, and delivering performance-driven service. Committed to achieving efficiency, sales, and retention objectives while providing exceptional customer experiences.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Administrative Associate IV - Recreational Sports
Texas A&M University - Corpus Christi
Corpus Christi, TX
11.2023 - Current
- Serve as primary point of contact for employee and supervisor inquiries, handling high-volume phone and email communication with professionalism and empathy.
- Resolve concerns related to employment status, pay, scheduling, and policy interpretation, ensuring a positive and supportive experience.
- Utilize a needs-based, solutions-focused approach when addressing concerns to improve retention and engagement of student employees.
- Manage full recruitment and onboarding lifecycle, including applicant screening, interviews, offers, and system onboarding.
- Process account updates, status changes, and compliance documentation accurately within Workday.
- Partner with leadership to address performance issues, attendance concerns, and corrective actions while maintaining a student-first mindset.
- Maintain confidentiality and compliance when handling sensitive information.
Head Lifeguard (Lead Role)
Texas A&M University - Corpus Christi
Corpus Christi, TX
08.2022 - 11.2023
- Provided frontline customer service in a safety-critical environment, responding to patron concerns calmly and effectively.
- Led and supported staff during high-traffic shifts, ensuring professionalism and adherence to policies.
- Assisted with onboarding and training new employees, ensuring understanding of expectations and procedures.
- Communicated confidently with patrons to resolve issues and maintain a positive facility experience.
Facility Supervisor
Texas A&M University - Corpus Christi
Corpus Christi, TX
02.2022 - 11.2023
- Served as on-site leader during evenings and weekends, managing customer interactions and escalations.
- Enforced policies while balancing empathy and customer satisfaction.
- Developed strong verbal communication and decision-making skills in a fast-paced environment.
Human Resources Technician (Internship)
Texas Department of Transportation
Corpus Christi, TX
06.2022 - 08.2022
- Supported HR operations by managing employee records, and responding to inquiries with accuracy and discretion.
- Assisted with onboarding materials and process improvements to enhance the employee experience.
- Researched policies and regulations to ensure consistent application and compliance.
Lead Member Service Representative
Crunch Fitness
Corpus Christi, TX
09.2020 - 10.2021
- Delivered high-quality customer service and inside sales support in a fast-paced fitness environment.
- Ranked in the top three sales representatives in the franchise for ten consecutive months.
- Engaged prospective and current members through needs-based conversations to drive memberships and retention.
- Addressed billing questions, cancellations, and objections with professionalism and empathy.
Education
Master of Business Administration - Management & Marketing
Texas A&M University-Corpus Christi
Corpus Christi, TX12-2025
Bachelor of Business Administration - Management
Texas A&M University-Corpus Christi
Corpus Christi, TX12-2023
Skills
- Customer service and retention
- Inside sales and needs-based selling
- Phone, chat, and digital communication
- Conflict resolution and de-escalation
- Account management and payments
- Performance metrics and quality standards
- Empathy
- Active listening
- Rapport building
- CRM and HRIS systems (Workday, PeopleSoft)
- Remote work discipline
- Time management
Certification
Adult & Pediatric First Aid / CPR / AED Instructor, American Red Cross
References
Available upon request
Awards
SEAS Rising Tide Award, Recognized for exceptional service excellence, professionalism, and positive impact on employees and customers, 2
Timeline
Administrative Associate IV - Recreational Sports
Texas A&M University - Corpus Christi
11.2023 - Current
Head Lifeguard (Lead Role)
Texas A&M University - Corpus Christi
08.2022 - 11.2023
Human Resources Technician (Internship)
Texas Department of Transportation
06.2022 - 08.2022
Facility Supervisor
Texas A&M University - Corpus Christi
02.2022 - 11.2023
Lead Member Service Representative
Crunch Fitness
09.2020 - 10.2021
Master of Business Administration - Management & Marketing
Texas A&M University-Corpus Christi
Bachelor of Business Administration - Management
Texas A&M University-Corpus Christi