Aimy Rice
Philadelphia,PA
Summary
Motivated Shift Supervisor/ customer service associate experienced in fast paced environments and knowledgeable about security, food safety, accessing customer/client needs, and assuring service standards. Effective at helping management maintain an orderly shift and increase revenue. Employed for almost 9 years, gaining the experience to improve operations and customer relations.
Overview
13
13
years of professional experience
Work History
Shift Supervisor
Starbucks
Roxborough, USA
11.2016 - 07.2025
- Company Overview: Roxborough
- Delegating tasks to partners
- Cash management (safe, tills)
- Time management : delegating breaks/lunches
- Problem solving on the fly : taking care of unhappy customers, incorrect/ missing orders and call outs.
- Inventory management: placing the orders for the store
- Getting to know the customers and offer a welcoming setting
- Crafting beverages and food for customers
- Keeping the store clean and stocked
- Roxborough
Personal Trainer
LA Fitness
Philadelphia, Pa
05.2013 - 09.2016
- Conducted fitness assessments to evaluate client strength and conditioning levels.
- Designed personalized fitness programs for diverse client needs and goals.
- Instructed clients on proper exercise techniques and safety protocols.
Shift Supervisor
Saladworks
Philadelphia, Pa
07.2012 - 07.2014
- Supervised daily operations to ensure smooth workflow and customer satisfaction.
- Trained and mentored baristas on beverage preparation and customer service skills.
- Managed inventory levels and conducted regular stock checks for supplies.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
Education
Roxborough high school - Communications
Roxborough high school
Philadelphia, PA06.1999
Skills
- Time-management skills
- Cash-management skills
- Leadership skills
- Teamwork
- Energetic and positive attitude
- Good work ethic
- Customer service experience
- Inventory management skills
- Customer-oriented
- POS system operation
Timeline
Shift Supervisor
Starbucks
11.2016 - 07.2025
Personal Trainer
LA Fitness
05.2013 - 09.2016
Shift Supervisor
Saladworks
07.2012 - 07.2014
Roxborough high school - Communications
Roxborough high school
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