Aingeal Wilson
Jackson,MI
Summary
Recent graduate with foundational knowledge in healthcare and Administration, and well as a hands-on experience gained through academic projects and shadowing in management. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
CRISIS PROFESSIONAL
Lifeways
03.2025 - Current
- Assists team members in providing trauma sensitive and recovery focused crisis interventions both onsite and within the community.
- Interact with consumers, observe behaviors, and communicate significant observations (i.e., changes in physical and/or mental conditions; behavioral changes) to clinical staff.
- Monitors and observes the environment for potential unusual, emergent and/or dangerous situations.
- Assists consumers with linking to community resources and entitlements while facilitating and supporting the consumer in completing requirements to access these. Coordinates with Network Benefits Specialist staff, as necessary.
- Provides support for inpatient placement efforts for consumers. Works collaboratively with other Crisis Team staff, provider network staff, hospital staff, and natural supports to find appropriate placements.
- Conducts satisfaction/follow up surveys as required.
- Provides crisis transport services, as needed.
- Assists with skill/support groups, as needed.
- Performs administrative support such as filing, typing reports, copying, faxing, etc., as needed as well as to support team functions, as assigned.
- Performs all other duties as assigned or requested.
- Provides Crisis Residential Unit assistance, as needed.
HEALTH SYSTEM SPECIALIST; CREDENTIALING
Lieutenant Colonel Charles S. Kettles VA Medical Center
05.2023 - 03.2025
- Processing incoming physicians using VetPro, Privplus, and Vista systems.
- Process the renewal of privileges for previously credentialed providers.
- Complete purchase orders using vista after purchasing provider verifications.
- Work directly with service and section chiefs to obtain signatures and privilege approval before sending file to Chief of Staff and Director for approval.
- Sorting and filing the provider’s file once completed.
- Assisting in audits
MEDICAL SUPPORT ASSISTANT
Lieutenant Colonel Charles S. Kettles VA Medical Center
08.2022 - 04.2023
- MSA at the Ann Arbor VA working in inpatient units.
- Process new admissions, inter-ward transfers and discharges according to established standard operating procedures.
- Assisted with the monitoring of veterans who suffered from disabilities, mental health diagnoses, and intellectual disabilities as well as worked in the AIMH on occasion (Acute Inpatient Mental Health unit.)
- Accurately record transfer and discharge times.
- Work with nursing staff to ensure the timely movement of patients throughout the medical center.
- Become an expert in the use of the Bed Management System (BMS) and work closely with nursing staff to ensure the BMS is always accurate, including the use of optional icons, such as for isolation, etc.
- Process and transcribe provider’s orders (medication, tests, studies, authorization forms, etc.) in a timely manner.
- Provide the upkeep of various filing binders and deliver documentation for scanning into electronic Consolidated Patient Record System (CPRS) to the appropriate personnel.
- Schedule follow-up appointments for discharging patients and give patients instructions for follow-up care.
- Proficient in multi-line phones and running multiple floors at one time.
- Participate in team huddles and team meetings to manage and plan patient care.
NURSING ASSISTANT
Battle Creek Veterans’ Administration
03.2022 - 08.2022
- WORKED AS A NA IN THE INPATIENT MENTAL HEALTH UNIT AT THE BATTLE CREEK VA AS A G5-1.
- CHECKS AND CHANGES.
- ASSIST WITH VETERANS WHO HAVE PTSD, SUICIDAL IDEATIONS, AGGREGATION, AS WELL AS INTELLECTUAL DISABILITIES.
- DAILY CHARTING TO KEEP THE NURSING STAFF UP TO DATE WITH THEIR PROGRESS AS WELL AS TOOK THEM TO APPOINTMENTS.
- ASSIST IN ANY OTHER ADL CARE THEY MAY NEED SUCH AS TOILETING AND SHOWERING.
- In between these two positions, I assisted in COVID testing on a PRN basis for Centers for Family Health between 01/21/2022-03/27/2022.
MEDICATION TECHNICIAN/RCA
Reflections Memory Care
Battle Creek, MI
10.2021 - 01.2022
- Worked with those who have dementia and Alzheimer’s as well as stroke and TBI patients who have trouble with memory, mental health, intellectual disabilities, and SUD.
- Checks and changes, showers, feeding, as well as ambulation and toileting.
- As a medication aid, I was the supervisor of the floor.
- Passed out medications as well as observed any falls and injuries on shift.
- Charting and reporting on any behavior changes. (269) 969-2500
- Full time, 40-50 hours a week.
RESIDENTIAL ASSISTANT
Communicare Inc.
Elizabethtown, KY
12.2017 - 02.2019
- Cared for both adults and teens with emotional disturbances, mental health, intellectual disabilities, and substance use disorders.
- Help with daily activities such as cleaning, cooking, bathing, and helping find appropriate clothes for the next day. Passed out medications, dressed wounds and handled violent episodes on occasion.
- We did activities together as well to promote independence.
- Residents charting. (270) 769-3377
- Reason Left: Moved out of state to take care of grandparents.
- Full time 40 a week
Sales Representative
Alorica
Jacksonville, NC
2015 - 2016
- Developed and maintained strong client relationships to drive sales growth.
- Conducted market analysis to identify new business opportunities and trends.
- Collaborated with marketing team to implement promotional strategies effectively.
- Trained and mentored junior sales staff on best practices and techniques.
SIC/CNA
Onslow House
Jacksonville, NC
2014 - 2015
- Provided compassionate care and assistance to residents in daily living activities.
- Monitored vital signs and documented health changes for nursing staff review.
- Assisted with medication administration in accordance with established protocols.
- Developed individualized care plans to enhance resident well-being and comfort.
- Trained new staff on best practices for patient care and safety procedures.
- Collaborated with interdisciplinary teams to address resident needs effectively.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Supervised other staff on shift while designating team members on appropriate assignments.
CNA
Medco Rehab Center
Hardinsburg, KY
2012 - 2012
- Assisted patients with daily living activities, ensuring comfort and dignity.
- Monitored vital signs and reported changes to nursing staff promptly.
- Administered medications as prescribed, adhering to safety protocols.
- Collaborated with multidisciplinary teams to develop individualized care plans.
- Implemented infection control measures to maintain a safe environment for patients.
- Documented patient progress accurately in electronic health records systems.
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Education
MBA - Healthcare Management
Southern New Hampshire University
01.2026
BS - Healthcare Administration
Southern New Hampshire University
09.2023
Skills
- Customer service
- Project management
- Data analysis
- Team collaboration
- Time management
- Process improvement
- Training development
- Friendly, positive attitude
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Computer skills
- Organizational skills
- Calm under pressure
- Active listening
- Organization and time management
- Decision-making
- Problem resolution
- Customer relations
Certification
- AICPA & CIMA CERTIFIED IN:
- Critical Thinking
- Performance Measurement Techniques
- Strategic Analysis
- Process of Strategy Formulation
- Strategic Planning, and Human Intelligence: Time Management, Introduction to Data Analytics
- Applying Data Analytics for Revenue Analysis
- Applying Data Analytics for Financial Planning and Analysis
- Applying Data Analytics for Business Performance
- Robotic Process Automation Strategy for Business
- Emotional Intelligence
- Leading Vs Managing
- Sigma Six White Belt Certified
LEADERSHIP
I was invited to and accepted a position with the National Leadership and Success Honor Society, and have been recognized for my contributions to patient safety and satisfaction in my previous roles as a NA.
Accomplishments
- Summa cum laude
- National Honor Society of Leadership and Success
- Sigma Six white certification
- Former military spouse so I have a diverse background
Timeline
CRISIS PROFESSIONAL
Lifeways
03.2025 - Current
HEALTH SYSTEM SPECIALIST; CREDENTIALING
Lieutenant Colonel Charles S. Kettles VA Medical Center
05.2023 - 03.2025
MEDICAL SUPPORT ASSISTANT
Lieutenant Colonel Charles S. Kettles VA Medical Center
08.2022 - 04.2023
NURSING ASSISTANT
Battle Creek Veterans’ Administration
03.2022 - 08.2022
MEDICATION TECHNICIAN/RCA
Reflections Memory Care
10.2021 - 01.2022
RESIDENTIAL ASSISTANT
Communicare Inc.
12.2017 - 02.2019
MBA - Healthcare Management
Southern New Hampshire University
BS - Healthcare Administration
Southern New Hampshire University
Sales Representative
Alorica
2015 - 2016
SIC/CNA
Onslow House
2014 - 2015
CNA
Medco Rehab Center
2012 - 2012