Aingel Estrada
Pomona,CA
Summary
Driven by a proven track record of enhancing operational efficiency, I excelled at Warehouse Shoe Sale by streamlining inventory management and fostering team productivity. My expertise in Microsoft Excel and exceptional organizational skills have significantly improved document management processes. Committed to delivering top-tier customer service, I leverage problem-solving abilities and professionalism to achieve and surpass business goals.
Overview
5
5
years of professional experience
Work History
Filing Clerk
Advantech Global
City Of Los Angeles, CA
02.2024 - Current
- Managed physical records storage, ensuring proper labeling, organization, and safekeeping of essential documents.
- Prepared new files and assigned tracking identification numbers, resulting in faster retrievals.
- Maintained a well-functioning filing system, conducting periodic audits to identify areas for improvement or discrepancies that required resolution.
- Supported team members, providing necessary documents and files for efficient decision-making processes.
- Assisted in the smooth functioning of the office by managing high volumes of paperwork and information.
- Maintained open communication lines between departments regarding changes in filing procedures and updates to the database.
- Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
- Sorted and classified documents into appropriate filing systems for increased traceability.
- Maintained log books and spreadsheets documenting file data and storage receipts.
- Monitored and updated filing systems to meet organization standards.
- Maintained physical and computer-based filing systems.
- Located and retrieved requested documents in accordance with established policies.
- Created and printed labels for well-organized filing.
- Managed incoming and outgoing mail for [Type] team.
- Processed correspondence, conducted post office pick-ups and distributed mail to appropriate parties.
- Created and deleted temporary files
- Provided customer service to the Front Office
- Packaged files being requested by USCIS and other federal agencies
- helped at immigration ceremony when people were getting their certificate to become a U.S citizen
Service Team Leader
Warehouse Shoe Sale
Montclair, CA
12.2020 - 02.2024
- Encouraged service members to provide meaningful service to customers and successfully complete shifts.
- Trained and assisted up to 14 service members regularly.
- Displayed professionalism when interacting with children, families, partners, fellow team members, managers and other program members.
- Executed action plan to monitor development and progress of participants.
- Closely supervised team and volunteers to uncover needs and improve quality of services offered.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Authorized transactions such as discounts, price adjustments
- Coached team members to provide extreme customer service
Supervisor
Warehouse Shoe Sale
Montclair, CA
12.2020 - 02.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Created and managed project plans, timelines and budgets.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Developed effective improvement plans in alignment with goals and specifications.
- Evaluated customer needs and feedback to drive product and service improvements.
- Conducted regular reviews of operations and identified areas for improvement.
- Educated staff on organizational mission and goals to help employees achieve success.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
- Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
- Streamlined inventory management processes, leading to more organized and efficient stock handling system.
- Assisted with increasing sales and delivering sales plan
- Collaborated with Store manager and Assistant Manager to identify opportunities to support sales
Assistant Manager
Warehouse Shoe Sale
Montclair, CA
12.2019 - 02.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
- Oversaw daily operations to maintain store cleanliness and organization.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Developed marketing strategies to attract new customers, increasing foot traffic.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Monitored and verified incoming/outgoing product deliveries
- Ensured cash handling procedures are properly being followed including cash drops , bank deposits, bank runs
Education
Diploma -
El Monte High School
El Monte, CA06.2020
Skills
- Work independently
- Filing systems
- Alphabetical Filing
- Retrieving Files
- Deadline-oriented
- Office Administration
- Document Management
- File Organization
- Microsoft Office
- Records Maintenance
- File conversion
- Proofreading
- Shredding Confidential Documents
- Customer Service
- Time Management
- Microsoft Excel expertise
- Organizational Skills
- File/records maintenance
- Filing management
- Accounts Payable
- Deadline Management
- Collaborative Team Player
- File Management
- Work Planning and Prioritization
- Confidential Materials Handling
- Fast Learner
- Problem-Solving
- Problem-solving abilities
- Excellent Communication
- Decision-Making
- Task Prioritization
- Team building
- Self Motivation
- Goal Setting
- Professionalism
- Time management abilities
Timeline
Filing Clerk
Advantech Global
02.2024 - Current
Service Team Leader
Warehouse Shoe Sale
12.2020 - 02.2024
Supervisor
Warehouse Shoe Sale
12.2020 - 02.2024
Assistant Manager
Warehouse Shoe Sale
12.2019 - 02.2024
Diploma -
El Monte High School