Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Aini Nazhakaiti

Summary

Friendly guest service professional offering 3 years of superior service in hospitality industry. Strong hospitality knowledge and drive for cultivating guest loyalty.

Overview

3
3
years of professional experience

Work History

Server

Mim's Food
03.2023 - Current
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.

Guest Relations Officer

Hilton
01.2021 - 05.2022
  • Assisted guests with check-ins, account inquiries and any additional services needed.
  • Resolved sources of dissatisfaction and implemented processes to prohibit future service obstacles.
  • Investigated guest challenges and sources of dissatisfaction to offer timely resolution.

Education

Academic English - AE

George Mason University
Fairfax, VA
12.2023

Bachelor of Science - Hotel Management

Xinjiang University
Urumqi, China
07.2022

Skills

  • Bilingual Skills
  • Leadership Coaching
  • Skilled Collaborator
  • Rapid and Adaptive
  • Effective Cross Functional Communicator
  • Solutions Oriented Professional

Languages

Chinese (Mandarin)
Native or Bilingual
Uyghur
Native or Bilingual

Timeline

Server

Mim's Food
03.2023 - Current

Guest Relations Officer

Hilton
01.2021 - 05.2022

Academic English - AE

George Mason University

Bachelor of Science - Hotel Management

Xinjiang University

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Aini Nazhakaiti