AINSLEY BROWN
Richmond,Virginia
Summary
Dependable mortgage consultant with strong customer service and time management skills. Specializes in coordinating communication between clients and underwriters to ensure compliance and smooth transaction processing. Committed to building positive relationships and providing clear guidance on mortgage options.
Overview
16
16
years of professional experience
Work History
Mortgage Loan Consultant
SunTrust/ Truist Mortgage
Richmond, Virginia
08.2014 - 08.2025
- Assisted loan officers with mortgage applications, ensuring accurate documentation and compliance with regulations.
- Evaluated client financial information to determine eligibility for loan products and services.
- Coordinated communication between clients, underwriters, and closing teams for seamless transaction processing.
- Provided guidance on mortgage options, educating clients on terms, rates, and processes involved.
- Reviewed loan terms with clients, ensuring clear understanding of obligations and processes.
- Assisted clients in selecting suitable mortgage products by thoroughly explaining various loan program features, terms, and conditions.
- Monitored pipelines to track and log status of loans.
- Assisted loan officers with information about FHA/VA/BOND/PREMIER loans.
- Assisted with both retail and correspondent loans with bid tapes.
- Helped loan officers with Relocks, Locking loans in the system based on the current market rates, renegotiations, and lock extensions.
Registration and inputting client information for covid-19
Genetworx
Richmond, Virginia
09.2020 - 11.2021
- Displayed respectful, friendly attitude and helped wherever support was needed.
- Supported day-to-day operations and worked efficiently with team members.
- Covered night, weekend, and holiday shifts with flexible scheduling.
- Completed paperwork, identified discrepancies, and addressed issues promptly for resolution.
- Performed data entry tasks accurately.
Waitress
Fridays
Richmond, Virginia
01.2015 - 06.2018
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently, ensuring timely order delivery and customer satisfaction.
- Worked flexible schedule and extra shifts to meet business needs.
Cashier, Retail Sales
Tjmaxx
Midlothian, Virginia
06.2009 - 07.2012
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer, ensuring balance at end of shifts.
- Implemented inventory management strategies, minimizing stock discrepancies and improving accuracy.
- Restocked and organized merchandise in front lanes.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Operated cash register to record transactions accurately and efficiently.
- Worked with floor team and managers to meet wide range of customer needs.
Education
High School Diploma -
Manchester High School
Chesterfield, VA06-2011
Business Degree - Business Administration
Ashford University for Business Administration
Ashland, OHSkills
- Business Degree For Business Administration, Knowledge of FHA/VA/BOND LOANS from mortgage experience
- Computer Skills: Knowledge Of Microsoft 2007-2025, Windows 7 including Word, PowerPoint and Internet Explorer, Microsoft excel, Microsoft Outlook, Teams, Spreadsheets,
- Experienced with Empower, MLCS, Lending Space
- Workplace Skills: Customer Services, Handles Phone calls and Emails to Clients, Skilled in stocking, Displays and sales, Skilled in Registration and processing Covid-19 Samples
- Customer service
- Work ethic and integrity
- Time management skills
- Cash handling
- Reliability and punctuality
- Cosmetology Skills: Haircutting and Styling, Hair Coloring, Manicures, Braiding, Roller Sets, Perms, Hair Maintenance, Customer Services, Manicures, Pedicures, Massage Therapy
- Key Holder For Retail
Affiliations
Umoja Multicultural Dance Team Umoja Club Distributive Education Clubs of America-Vice President Umoja Multicultural Dance Team Umoja Club Distributive Education Clubs of America-Vice President
References
- Peter Branch-(804)878-4238
- Alana Stimphil-(804) 653-8282
- Mark Patterson- (804) 229-0161
- Taliah Murray- (804) 503-2314
Timeline
Registration and inputting client information for covid-19
Genetworx
09.2020 - 11.2021
Waitress
Fridays
01.2015 - 06.2018
Mortgage Loan Consultant
SunTrust/ Truist Mortgage
08.2014 - 08.2025
Cashier, Retail Sales
Tjmaxx
06.2009 - 07.2012
High School Diploma -
Manchester High School
Business Degree - Business Administration
Ashford University for Business Administration