Ainsley D. Brown
Richmond,Virginia
Summary
Dependable, organized, High School Graduate with a positive attitude seeking a position to further my knowledge and abilities, love faced pace jobs to keep me busy
Professional retail worker with solid experience and readiness for this role. Adept at handling transactions, providing exceptional customer service, and maintaining clean and organized workspace. Strong focus on teamwork and adapting to changing needs to achieve results. Reliable, efficient, and capable of building positive customer relationships.
Overview
17
17
years of professional experience
Work History
Cashier, Retail Sales, Key holder
Charlotte Russe
Midlothian, Virginia
06.2011 - 12.2014
- Processed customer transactions accurately and efficiently.
- Maintained organized cash register and ensured adequate change supply.
- Handled returns and exchanges while adhering to store policies.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
Office Manager/Transportation Dispatcher
Keany Produce
Richmond, VA
03.2025 - Current
- Managed daily office operations, ensuring efficiency and adherence to company policies.
- Coordinated communication between departments, fostering collaboration and information flow.
- Oversaw inventory management, tracking supplies to maintain optimal stock levels.
- Implemented office procedures, enhancing workflow efficiency and productivity.
- Tracked multiple company loads with Truckertools, Samsara and omnitracs for routing and tracking drivers.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Communicated with drivers to provide real-time updates and address issues promptly.
- Monitored and tracked status of shipments in transit to confirm on-time delivery.
Waitress
Fridays
Richmond, Virginia
01.2015 - Current
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently, ensuring timely order delivery and customer satisfaction.
- Resolved customer complaints promptly, maintaining positive dining experiences.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Loan Consultant
SunTrust/ Truist Mortgage
Richmond, Virginia
08.2012 - Current
- Assisted clients with mortgage applications, ensuring accurate documentation and compliance with regulations.
- Evaluated client financial information to determine eligibility for loan products and services.
- Coordinated communication between clients, underwriters, and closing teams for seamless transaction processing.
- Provided guidance on mortgage options, educating clients on terms, rates, and processes involved.
- Reviewed loan terms with clients, ensuring clear understanding of obligations and processes.
- Assisted clients in selecting suitable mortgage products by thoroughly explaining various loan program features, terms, and conditions.
- Monitored pipelines to track and log status of loans.
- Assisted loan officers with information about FHA/VA/BOND/PREMIER loans.
- Assisted in both retail and correspondent loans with bid tapes.
Registration and inputting client information for covid-19
Genetworx
Richmond, Virginia
09.2020 - 11.2021
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Completed paperwork, recognizing discrepancies, and promptly addressing for resolution.
Cashier, Retail Sales
Tjmaxx
Midlothian, Virginia
06.2009 - 07.2011
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer, ensuring balance at end of shifts.
- Implemented inventory management strategies, minimizing stock discrepancies and improving accuracy.
- Restocked and organized merchandise in front lanes.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Operated cash register to record transactions accurately and efficiently.
- Worked with floor team and managers to meet wide range of customer needs.
Education
Advanced High School Diploma -
Manchester High School
01-2011
Associate of Business Administration - Business
Ashland University
Ashland, OHSkills
- Cosmetology Skills: Haircutting and Styling, Hair Coloring, Manicures, Braiding, Roller Sets, Perms, Hair Maintenance, Customer Services, Manicures, Pedicures, Massage Therapy, Business Degree For Business Administration, Key Holder For Retail Knowledge of FHA/VA/BOND LOANS from mortgage experience
- Computer Skills: Knowledge Of Microsoft 2007-2008, Windows 7 including Word, PowerPoint and Internet Explorer, Microsoft excel, Microsoft Outlook, MLCS, Spreadsheets, SunTrust Partners, Experienced with Empower
- Workplace Skills: Customer Services, Handles Phone calls and Emails to Clients, Skilled in stocking, Displays and sales, Skilled in Registration and processing Covid-19 Samples With Genetworx
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Reliability and punctuality
Timeline
Office Manager/Transportation Dispatcher
Keany Produce
03.2025 - Current
Registration and inputting client information for covid-19
Genetworx
09.2020 - 11.2021
Waitress
Fridays
01.2015 - Current
Loan Consultant
SunTrust/ Truist Mortgage
08.2012 - Current
Cashier, Retail Sales, Key holder
Charlotte Russe
06.2011 - 12.2014
Cashier, Retail Sales
Tjmaxx
06.2009 - 07.2011
Advanced High School Diploma -
Manchester High School
Associate of Business Administration - Business
Ashland University