Ainsley Hill

Piggly Wiggly

02.2022 - Current

Secured safety of business and employees at closing time by locking doors, reducing lighting and checking surrounding areas for suspicious activity.
Prepared registers for closing shift and assigned team member positions while maintaining high level of guest service.
Utilized checklists to stay organized and ready when guests arrived and completed management duties before closing.
Served as first contact in escalation path to resolve questions between team members, customers and third-party vendors.
Enhanced communication and partnership between staff and vendors.
Trained new employees on proper protocols and customer service standards.
Interacted well with customers to build connections and nurture relationships.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Reported issues to higher management with great detail.
Trained and guided team members to maintain high productivity and performance metrics.
Assisted in recruiting, hiring and training of team members.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Stocked empty shelves and assembled merchandise neatly on racks and in displays to prepare for opening shift.
Encouraged atmosphere of teamwork by supporting staff and fostering cooperation and trust through fairness and consistency.