Tiana Maxey
Front Royal,VA
Summary
Dynamic leader with proven expertise in team leadership and employee supervision, honed at companies like Starbucks. Excels in customer engagement and crisis management, significantly enhancing service quality and operational efficiency. Skilled in training development and quality assurance, driving staff performance and retention. Achieved notable improvements in customer satisfaction and operational workflow.
Overview
7
7
years of professional experience
Work History
Closing Swing Manager
McDonald’s
09.2021 - Current
- Managed daily operations to ensure smooth restaurant functionality.
- Coordinated staff schedules, improving shift coverage and reducing downtime.
- Improved customer satisfaction by addressing guest concerns promptly.
- Trained team members for enhancing service quality and efficiency.
- Handled cash transactions efficiently, ensuring accurate end-of-day balances.
- Supervised team members to ensure efficient operations and adherence to company standards.
- Relayed critical information to team members to ensure smooth operations.
Waitress Trainer
IHOP
Front Royal, VA
01.2020 - 01.2021
- Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
- Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Maintained consistent customer satisfaction rates through attentive listening skills and prompt issue resolution when necessary.
- Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.
- Assisted new hires in acclimating to the workplace by providing support, encouragement, and guidance throughout their training period.
- Implemented proper food handling procedures for a clean and safe dining environment, resulting in fewer customer complaints.
- Recognized for exemplary training skills by management, resulting in increased responsibilities and involvement in onboarding new employees.
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- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
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- Provided coaching and mentoring to employees.
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Monitored new server performance and offered continuous support throughout training period.
- Assisted in new server onboarding and orientation to cultivate seamless transitions.
- Trained and mentored Number new personnel hired to fulfill various roles.
Assistant Manager
Starbucks
South Riding,Va
03.2018 - 03.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Flow Team Member
Target
Front Royal, VA
02.2019 - 01.2020
- Contributed to a positive work environment through effective communication and collaboration with team members.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Maximized productivity by effectively multitasking between various responsibilities such as stocking shelves, processing shipments, and handling customer inquiries.
- Enhanced team efficiency by streamlining tasks and optimizing workflow processes.
- Ensured timely delivery of products to customers by loading/unloading trucks, sorting packages, and managing shipment schedules.
- Unloaded freight upon arrival in warehouse, stocking all items in proper locations.
- Assisted in achieving sales targets by actively promoting current promotions or special offers to customers.
- Completed assigned tasks within deadline, ensuring smooth flow of operations during peak hours.
- Assisted in improving store appearance by restocking shelves, organizing displays, and maintaining cleanliness standards.
- Unpacked new merchandise shipments and prepared for placement on selling floor by folding, hanging or stacking.
- Cross-trained in different departments of store to learn new tasks and better understand workflows and business operations.
- Verified packages against order and invoices.
- Demonstrated adaptability by quickly adjusting to shifting priorities and accommodating last-minute schedule changes.
- Maintained accurate inventory counts by diligently tracking incoming and outgoing merchandise.
- Picked and packed order items.
- Kept work areas neat, clean and free from debris.
- Followed orders precisely for correct items, sizes and quantities.
- Unloaded packages from incoming trucks to inspect contents.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Stocked shelves to match planogram images and instructions.
- Reviewed order slips, picked products and staged merchandize to be shipped.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
- Greeted store customers and discussed needs.
- Prepared and checked outbound shipments for accuracy.
- Recorded daily activities for inventory control.
- Received new stock and input values into computer system.
- Updated merchandise pricing to match new values and special promotional rates.
- Collaborated with stock manager to effectively cut down on defective items in storage and in shipments.
Education
Basic
Inova
Sterling,Va 01.2022
Lincoln Community High School
Lincoln,IL12.2006
Skills
- Team leadership
- Shift scheduling
- Employee supervision
- Performance evaluation
- Conflict resolution
- Inventory control
- Customer service
- Time management
- Problem solving
- Training development
- Quality assurance
- Resource allocation
- Staff motivation
- Cost control
- Decision making
- Customer engagement
- Employee retention
- Crisis management
Timeline
Closing Swing Manager
McDonald’s
09.2021 - Current
Waitress Trainer
IHOP
01.2020 - 01.2021
Flow Team Member
Target
02.2019 - 01.2020
Assistant Manager
Starbucks
03.2018 - 03.2020
Basic
Inova
Lincoln Community High School