Autumn Lee
Sonora,CA
Summary
Dynamic Swing Manager at McDonald's with a proven track record in enhancing operational efficiency and customer satisfaction. Expert in team leadership and staff training, implementing process improvements that boosted service speed during peak hours. Skilled in money handling and effective communication, ensuring compliance with safety regulations and fostering a motivated work environment.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Swing Manager
McDonald's
11.2022 - Current
- Supervised team members to ensure efficient workflow and high-quality service.
- Trained new employees on operational procedures and customer service standards.
- Implemented process improvements to enhance speed of service during peak hours.
- Maintained cleanliness and organization of work areas to comply with health regulations.
- Resolved customer complaints effectively, ensuring satisfaction and repeat business.
- Oversaw daily cash reconciliation processes, maintaining accurate financial records for the establishment.
- Ensured alignment with food safety regulations through regular inspections and staff education on proper handling procedures.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
Education
High School Diploma -
Skills
- Team motivation
- Staff leadership
- Staff supervision
- Operational efficiency
- Safety control
- Money handling
- Coaching and mentoring
- Time management
- Multitasking
- Problem-solving abilities
- Customer satisfaction
- Team leadership
- Active listening
- Effective communication
Certification
ServSafe Certification
Food Handlers Certification
Floral 1 Certification
Timeline
Swing Manager - McDonald's
11.2022 - Current
Sonora High School - High School Diploma,