Daisy Gervacio
Pacoima,CA
Summary
Seasoned Manager bringing relevant experience in fast-paced environments. Exemplary leadership skills have led to improved team performance and customer satisfaction levels. Known for strong problem-solving abilities, adept at handling high-stress situations effectively. Committed to maintaining operational efficiency and delivering superior service standards.
Overview
10
10
years of professional experience
Work History
Swing Manager
Mcdonald's
Huntington Park, California
09.2020 - 04.2026
- Supervised daily operations to ensure smooth service delivery and customer satisfaction.
- Trained new employees in food preparation and safety protocols to maintain quality standards.
- Managed inventory levels and ordered supplies to support restaurant operations effectively.
- Enforced health and safety regulations to promote a safe working environment for staff.
- Handled customer feedback and resolved issues promptly to improve dining experiences.
- Monitored cash registers throughout shifts; reconciled tills at end of each shift according to company policy.
- Identified opportunities for improvement within the store's operations, sales strategies, and customer service initiatives.
- Maintained control of shift operations.
- Supervised teams' work to maintain consistent quality and performance levels.
Cashier
Dollar Tree
Quincy, Washington
08.2021 - 11.2021
- Processed customer transactions efficiently using point-of-sale system.
- Maintained accurate cash drawer throughout shifts and performed register audits.
- Provided excellent customer service by addressing inquiries and resolving issues.
Crew Member
Mcdonald's
Quincy, Washington
06.2021 - 11.2021
- Provided excellent customer service during high-volume meal rushes.
- Operated kitchen equipment to prepare food items efficiently.
- Maintained cleanliness of dining area and food preparation stations.
- Assisted team members in executing daily tasks and workflows.
- Handled cash transactions accurately at the front counter and drive-thru.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
Crew
Cold Stone Creamery
Huntington Park, California
09.2016 - 11.2016
- Served ice cream and desserts to customers with friendly, efficient service.
- Maintained cleanliness and organization of workstations and dining areas.
- Assisted in preparing ingredients and toppings for various menu items.
- Operated cash register, processed transactions, and managed customer payments.
- Followed food safety guidelines to ensure quality and cleanliness standards were met.
Education
Alliance Collins Family College Ready Academy Highschool
Huntington Park, CaliforniaSkills
- Food preparation
- Cook foods
- ServeSafe manager
- Food safety compliance
- Health code compliance
- Customer service
- Customer satisfaction
- Customer service monitoring
- Staff training
- Staff supervision
- Team leadership
- Team motivation
- Team building
- Problem solving
- Analytical thinking
- Cost reduction strategies
- Decision-making
- Time management abilities
- Reliable and responsible
- Active listening
- Calm and pleasant demeanor
Timeline
Cashier
Dollar Tree
08.2021 - 11.2021
Crew Member
Mcdonald's
06.2021 - 11.2021
Swing Manager
Mcdonald's
09.2020 - 04.2026
Crew
Cold Stone Creamery
09.2016 - 11.2016
Alliance Collins Family College Ready Academy Highschool