Brittani Driscoll

• Monitored employee performance closely, providing constructive feedback for continuous improvement opportunities.
• Improved overall guest experience by working alongside front-of-house staff during peak hours, addressing any issues proactively before they escalated further.
• Managed inventory levels for optimal stock availability, minimizing waste and maximizing profits.
• Oversaw daily cash reconciliation processes, maintaining accurate financial records for the establishment.

• Maintained a clean and hygienic work environment by regularly sanitizing tools, equipment, and workstations.
• Developed long-lasting relationships with clients, resulting in a high rate of customer retention and loyalty.
• Answered incoming telephone calls and scheduled appointments for clients.
• Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
• Continually honed personal barbering techniques to deliver consistent quality across all services provided to clients.
• Enhanced client satisfaction by providing personalized haircuts and grooming services based on individual preferences.
• Provided expert advice on hair care routines, product recommendations, and at-home maintenance tips for clients.
• Styled hair according to customer preferences.
• Boosted salon revenue through upselling various products and services, such as shaving creams, hair treatments, and styling products.
• Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
• Consulted with clients to assess personal style preferences and unique needs.
• Contributed to a positive work culture by maintaining open communication channels with colleagues and fostering a team-oriented approach to service delivery.

• Navigated multiple banking systems simultaneously to access account information, process transactions, and update client records accurately.
• Maintained high call quality standards with clear communication and active listening skills for optimal client experiences.
• Improved efficiency by assisting with the implementation of new processes that streamlined workflows within the phone banking team.
• Handled sensitive personal and financial information with discretion, ensuring the privacy of clients at all times.
• Handled over Number incoming telephone calls, emails and chat requests.

• Placed orders to restock items before supplies ran out.
• Maintained high standards of cleanliness and sanitation in the kitchen, meeting or exceeding health department requirements.
• Inspected freezer and refrigerator daily to check and maintain proper temperatures.
• Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
• Efficiently handled high-volume service periods without sacrificing quality or consistency in food preparation.
• Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
• Managed kitchen staff, ensuring proper training and adherence to safety protocols for a safe working environment.
• Trained kitchen staff to perform various preparation tasks under pressure.
• Monitored food preparation processes to maintain consistent taste, texture, and presentation of dishes.
• Adhered to strict dietary restrictions when creating customized meal options for guests with allergies or preferences.
• Reduced food waste by implementing inventory management systems and optimizing ingredient usage.
• Developed new menu items for increased customer satisfaction and repeat business.
• Enhanced kitchen efficiency by streamlining cooking processes and implementing time-saving techniques.
• Developed recipes, portion specifications, and standard preparation procedures for all dishes.
• Successfully managed special events catering, coordinating with clients to develop custom menus tailored to specific needs.

• Managed employee conflicts professionally, fostering a healthy work environment with open communication channels.
• Managed employee performance to give guests accurate, efficient and personable service each and every time.
• Facilitated smooth transitions between shifts by thoroughly reviewing staffing plans and communicating any changes promptly to incoming managers.
• Enhanced customer satisfaction through consistently providing friendly and efficient service.
• Developed daily goals for the team that aligned with overall business objectives, increasing productivity levels.
• Monitored premises and assigned tasks to keep facilities clean, neat, stocked and organized.
• Increased sales by creating engaging promotions and effectively upselling menu items.
• Implemented inventory management systems to minimize waste and reduce costs.
• Ensured compliance with company policies and local regulations by maintaining proper documentation for staff members, including certifications and permits.
• Monitored equipment maintenance needs proactively, minimizing downtime due to repairs or malfunctions.
• Led staff training sessions that improved overall team performance and employee retention rates.

• Managed grill station during busy periods, effectively handling multiple orders simultaneously while maintaining quality standards.
• Maintained clean, organized grill stations for hygienic, orderly food preparation.
• Cleaned and maintained kitchen equipment regularly.
• Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
• Regularly cleaned and maintained grilling equipment to ensure peak performance at all times.
• Adhered to strict food safety guidelines to prevent cross-contamination and ensure a safe dining experience for guests.
• Restocked and rotated food items according to expiry dates to minimize waste.

I decorated and made the ice cream cakes as well