Michell Nicolaides
Vandalia,IL
Summary
Dedicated food service manager with six years of experience overseeing staff and operations for McDonald's. Versatile leader with skills in staff recruitment and leadership, business planning and marketing. Quick-thinker with logical solutions to wide variety of issues in food service. Strong work ethic. Highly motivated to take on new challenges.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Swing Manager
Mcdonalds, PDI FOODS
Vandalia, IL
09.2008 - Current
- Managed and trained a team of 10+ employees in daily operations and customer service.
- Monitored performance and provided feed back to employees.
- Kept things moving quickly and accurately in a fast paced environment.
- Resolved customer complaints in a professional manner while upholding company standards.
- Inspected all areas of the store regularly to ensure they were clean and properly stocked.
- Monitored cash registers throughout shifts; reconciled tills at end of each shift according to company policy.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Maintained control of shift operations.
- Delegated work to staff, setting priorities and goals.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Oversaw food preparation, production and presentation according to quality standards.
- Inspected dining and serving areas for cleanliness and proper setup.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Trained new employees to perform duties.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Counted end of the month inventory.
Education
Some College (No Degree) - General Studies
Kaskaskia College
Vandalia, ILSkills
- Staff Leadership
- Team motivation
- Operational Efficiency
- Employee Supervision
- Money Handling
- Problem-Solving
- Adaptability
- Task Prioritization
- Time Management
- Effective Communication
- Collaboration and Teamwork
- Professionalism
- Conflict Resolution
- Safe Food Handling
- Problem-solving abilities
- Self Motivation
- Team Leadership
- Customer Service
- Workflow Planning
- Continuous Improvement
- Multitasking
- Sanitation
Accomplishments
- Won a drive-thru contest between 10 stores for having the best times during our rush period.
Certification
- Currently state certified in food safety.
- Was previously certified in First Aid and CPR.
Why I would be a great candidate for employment:
- I have only called in for a shift three times in sixteen years. Two of those times were due to my children being sick. They are grown and no longer live at home.
- I am very detail oriented.
- Im always willing to learn new things.
Timeline
Swing Manager
Mcdonalds, PDI FOODS
09.2008 - Current
Some College (No Degree) - General Studies
Kaskaskia College