Toni Morman
Paintsville,KY
Summary
Dynamic Swing Manager at McDonald's with a proven track record in enhancing operational efficiency and customer satisfaction. Skilled in team leadership and conflict resolution, I successfully trained staff to improve service quality, resulting in increased guest loyalty. Committed to maintaining high safety standards and fostering a motivated work environment. I have always been a leader in everything I do and I feel as if I would become a great asset for your company.
Overview
8
8
years of professional experience
Work History
Swing Manager
McDonald's
04.2018 - Current
- Supervised daily operations to ensure compliance with quality and safety standards.
- Trained and mentored team members to enhance performance and service efficiency.
- Developed promotional displays and ensured product availability during high-traffic periods.
- Conducted regular performance evaluations to identify areas for improvement within the team.
- Resolved customer complaints promptly, enhancing overall satisfaction and retention rates.
- Improved overall guest experience by working alongside front-of-house staff during peak hours, addressing any issues proactively before they escalated further.
- Reviewed daily sales reports for insights into areas of improvement or potential growth opportunities within the business operations.
- Ensured alignment with food safety regulations through regular inspections and staff education on proper handling procedures.
- Resolved customer complaints promptly, fostering loyalty and repeat business through excellent service recovery efforts.
- Oversaw food preparation and monitored safety protocols.
- Motivated staff to perform at peak efficiency and quality.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Education
High School Diploma -
Johnson Central Highs School
Paintsville, KY05.2015
Skills
Team motivation
Timeline
Swing Manager
McDonald's
04.2018 - Current
High School Diploma -
Johnson Central Highs School