Toni Morman
Paintsville,KY
Summary
Dynamic Swing Manager at McDonald's with a proven track record in enhancing operational efficiency and customer satisfaction. Skilled in team leadership and conflict resolution, I successfully trained staff to improve service quality, resulting in increased guest loyalty. Committed to maintaining high safety standards and fostering a motivated work environment. I have always been a leader in everything I do and I feel as if I would become a great asset for your company.
Overview
8
8
years of professional experience
Work History
Swing Manager
McDonald's
Paintsville, KY
04.2018 - Current
- Supervised daily operations to ensure compliance with quality and safety standards.
- Trained and mentored team members to enhance performance and service efficiency.
- Developed promotional displays and ensured product availability during high-traffic periods.
- Conducted regular performance evaluations to identify areas for improvement within the team.
- Resolved customer complaints promptly, enhancing overall satisfaction and retention rates.
- Improved overall guest experience by working alongside front-of-house staff during peak hours, addressing any issues proactively before they escalated further.
- Reviewed daily sales reports for insights into areas of improvement or potential growth opportunities within the business operations.
- Ensured alignment with food safety regulations through regular inspections and staff education on proper handling procedures.
- Resolved customer complaints promptly, fostering loyalty and repeat business through excellent service recovery efforts.
- Oversaw food preparation and monitored safety protocols.
- Motivated staff to perform at peak efficiency and quality.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Education
High School Diploma -
Johnson Central Highs School
Paintsville, KY05.2015
Skills
Team motivation
Staff leadership
Staff supervision
Operational efficiency
Inventory management
Staff recruitment
Employee engagement
Health and safety
Customer service monitoring
Safety control
Money handling
Quality control
Coaching and mentoring
Conflict resolution
Performance improvement
Problem-solving
Reliable and responsible
Attention to detail
Problem-solving abilities
Excellent communication
Customer satisfaction
Team leadership
Cash handling
Food preparation
Safe food handling
Monitoring food preparation
Goal setting
Adaptability
Timeline
Swing Manager
McDonald's
04.2018 - Current
High School Diploma -
Johnson Central Highs School