Lisa Williamson
Rockford,IL
Summary
Dynamic professional with extensive experience at Burger King, excelling in operational efficiency and staff leadership. Proven track record in implementing training programs that enhanced customer service ratings and streamlined inventory management, achieving significant cost reductions. Skilled in conflict resolution and committed to fostering employee engagement for optimal team performance.
Overview
39
39
years of professional experience
Work History
Swing Manager
McDonald’s
Rockford, IL
04.2020 - Current
- Supervised daily operations, ensuring adherence to company standards and efficient workflow.
- Trained new team members on procedures, enhancing onboarding experience and operational consistency.
- Implemented food safety protocols, maintaining high standards of hygiene and compliance.
- Monitored inventory levels, coordinating restocking efforts to minimize shortages and optimize supply chain efficiency.
General Manager
Burger King
Rockford, IL
07.1987 - 04.2000
- Directed daily operations, ensuring compliance with health and safety standards.
- Implemented training programs that enhanced staff performance and improved customer service ratings.
- Streamlined inventory management processes, reducing waste and optimizing supply chain efficiency.
- Analyzed sales data to identify trends, adjusting strategies to maximize profitability and market share.
Education
No Degree -
Rockford Career College
Medical Classes AssistantSkills
Team motivation
Staff leadership
Staff supervision
Operational efficiency
Inventory management
Portioning
Portion control
Industry awareness
Innovation skills
Inventory coordination
Health and safety
Sales support
Employee engagement
Scheduling expertise
Promotional planning
Staff recruitment
Delegation
Six sigma methodologies
Shift oversight
Cost reduction strategies
Schedule implementation
Safety control
Checklist management
Customer service monitoring
Money handling
Quality control
Coaching and mentoring
Service delivery management
Conflict resolution
Sales and marketing
Recruitment and hiring
Performance improvement
Intuit quickbooks
Teamwork
Timeline
Swing Manager
McDonald’s
04.2020 - Current
General Manager
Burger King
07.1987 - 04.2000
No Degree -
Rockford Career College