Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ainsley Masterson

Covington,Washington

Summary

Dedicated professional with experience at Kohl's Department Store, excelling in client relationship management and critical thinking. Proven track record in enhancing customer satisfaction and providing exceptional service. Dependable and hardworking, I effectively manage schedules while delivering personalized care as a dog sitter, ensuring pets' safety and wellness.

Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.

Overview

1
1
year of professional experience

Work History

Dog Sitter

Personal
01.2025 - Current
  • Followed pet care instructions, dietary needs, and medication regimens.
  • Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
  • Exercised animals regularly with walks and rigorous play activities.
  • Demonstrated reliability and trustworthiness by consistently arriving punctually for scheduled appointments or services.
  • Enhanced clients'' satisfaction by providing attentive and personalized care for their dogs.
  • Contributed to clients'' peace of mind by sending regular updates on their pets, including photos and videos.

Associate

Kohls Department Store
12.2024 - 01.2025
  • Helped customers complete purchases, locate items, and join reward programs.

Associate

Kohl's Department Stores, Inc
05.2024 - 08.2024
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Education

Bachelor of Science - Kinesiology

University of North Florida
Jacksonville, FL
05-2027

Skills

  • Schedule management
  • Written and verbal communication
  • Dog walking
  • Client relationship management
  • Active listening
  • Critical thinking
  • Efficient leadership
  • Dependable and hardworking

Timeline

Dog Sitter

Personal
01.2025 - Current

Associate

Kohls Department Store
12.2024 - 01.2025

Associate

Kohl's Department Stores, Inc
05.2024 - 08.2024

Bachelor of Science - Kinesiology

University of North Florida
Ainsley Masterson