Summary
Overview
Work History
Education
Skills
Timeline

Ainsworth Anderson

Jamaica,NY

Summary

Skilled Auto Technician with a proven track record at Sears Auto Center, enhancing customer satisfaction through expert repair and maintenance services. Excelled in advanced diagnostics and customer relations, significantly boosting shop productivity. Demonstrated a strong work ethic and problem-solving abilities, ensuring safety and efficiency in all tasks.

Overview

18
18
years of professional experience

Work History

Auto Technician

Advantage Toyota
07.2012 - Current
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
  • Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
  • Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
  • Conducted root cause analyses for recurring technical issues, minimizing future disruptions.
  • Replaced damaged, missing, or defective parts with new and refurbished components.
  • Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
  • Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
  • Tested vehicle components and systems to identify issues.
  • Contributed to team success by assisting with complex repairs and sharing knowledge with junior technicians.
  • Increased customer satisfaction by providing timely and accurate estimates for repair costs.
  • Changed, rotated, and balanced tires on different types of vehicles.
  • Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
  • Boosted overall shop productivity by effectively managing multiple tasks simultaneously, such as diagnosing issues, repairing vehicles, and ordering parts.
  • Demonstrated excellent problem-solving skills by quickly identifying root causes of vehicle issues to minimize repeat visits from clients.
  • Collaborated effectively with colleagues to ensure a seamless repair process from start to finish while minimizing disruption to other ongoing jobs in the shop.
  • Enhanced vehicle performance by conducting thorough diagnostic tests and identifying necessary repairs.
  • Improved shop efficiency by maintaining a clean, organized work area and proper inventory of parts and tools.
  • Reduced downtime for customers by completing repairs within specified time frames and consistently meeting deadlines.
  • Provided outstanding customer service through clear communication of repair recommendations, estimated costs, and anticipated timelines for completion.
  • Ensured safety compliance by performing routine inspections on all vehicles in the shop.
  • Contributed to a positive work environment by maintaining open lines of communication with colleagues and management regarding potential areas for improvement or need for assistance.
  • Optimized vehicle longevity by performing routine maintenance tasks such as oil changes, tire rotations, brake pad replacements, fluid checks, and filter changes.
  • Established trust with clients through transparency about repair needs, costs, and potential future maintenance requirements.
  • Achieved consistent positive feedback from customers for reliability, professionalism, and quality workmanship in their automotive repairs.
  • Performed safety and emissions inspections.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
  • Maintained accurate records of time and materials required to perform repairs and service.
  • Tested newly installed equipment to determine proper functionality and compliance with regulations.
  • Analyzed and located malfunctions in brakes, motors, switches, and control systems.
  • Used specialized tools to detect leaks in gas and refrigerant systems.
  • Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
  • Completed customer orders and warranty services according to manufacturer specifications.
  • Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
  • Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
  • Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
  • Repaired and replaced worn and damaged components.
  • Read and followed technical documentation to complete accurate repairs.
  • Utilized special alignment equipment and wheel-balancing machines to align wheels, axles, frames and steering mechanisms of automobiles.
  • Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
  • Investigated customer complaints to identify cause of malfunctions.
  • Inspected damaged vehicles to estimate repair labor cost and required parts expense.
  • Tuned automotive systems and components to optimize functionality and prolong life of each piece.
  • Analyzed vehicle data using advanced diagnostic equipment.
  • Explained estimates and determined repair timelines to manage customer expectations.
  • Tore down, repaired and rebuilt faulty assemblies such as power systems, steering systems and linkages.
  • Performed emissions tests according to standard procedures.
  • Coordinated with parts department to determine availability of necessary components.
  • Maintained awareness of vehicle market trends to assess customer demands and budgets.

Auto Technician

Sears Auto Center
06.2007 - 07.2012
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
  • Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
  • Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
  • Conducted root cause analyses for recurring technical issues, minimizing future disruptions.
  • Streamlined processes by implementing efficient workflows and improving technician training programs.
  • Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
  • Worked with diverse types of weather and ground conditions.
  • Checked, repaired and repacked survival equipment to meet specifications.
  • Cleaned stains from fabric or garments using spray guns and cleaning fluid.
  • Replaced damaged, missing, or defective parts with new and refurbished components.
  • Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
  • Increased customer satisfaction by providing timely and accurate estimates for repair costs.
  • Changed, rotated, and balanced tires on different types of vehicles.
  • Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
  • Tested newly installed equipment to determine proper functionality and compliance with regulations.
  • Analyzed and located malfunctions in brakes, motors, switches, and control systems.

Education

Did Not Finish - Computer Technology

DeVry University, Long Island City, NY

High School Diploma -

Long Island City High, Long Island City, NY
07.2021

C+ - Computer Maintenance And Repair

Xincon School of Technology , Queens, NY
07.2003

Skills

  • Replacing parts
  • Brake systems
  • Tire services
  • Electronic testing
  • Engine repair
  • Heating and air conditioning
  • Suspension systems
  • Inspecting vehicles
  • Advanced diagnostics
  • Fluid services
  • Vehicle inspections
  • Battery services
  • Exhaust systems
  • Steering systems
  • Fuel systems
  • System repairs
  • Emissions control
  • Alignment services
  • Electrical systems
  • Calibrating systems
  • Coolant flushes
  • Engine overhauls
  • Gasket replacements
  • Automatic transmissions
  • Transmission repair
  • Strong work ethic
  • Changing tires
  • Changing oil
  • Problem-solving
  • Hand and power tools
  • Attention to detail
  • Multitasking and organization
  • Replacing filters
  • Troubleshooting skills
  • Preventive maintenance services
  • Team collaboration
  • Transmissions
  • Verbal and written communication
  • Safety awareness
  • Brake systems understanding
  • Heavy lifting
  • Engine rebuilds
  • Installing equipment
  • Relationship building
  • Flexible schedule
  • Vehicle inspection
  • Electrical repair procedures
  • Coolant system control
  • Computer diagnostics
  • Drivetrain and axle installation
  • Software updates

Timeline

Auto Technician - Advantage Toyota
07.2012 - Current
Auto Technician - Sears Auto Center
06.2007 - 07.2012
DeVry University - Did Not Finish, Computer Technology
Long Island City High - High School Diploma,
Xincon School of Technology - C+, Computer Maintenance And Repair
Ainsworth Anderson