Ainsworth Coombs
Frisco,TX
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
21
21
years of professional experience
Work History
Field Operations Manager
T-Mobile
04.2002 - Current
- Manager of 9 direct reports and 1 NTW- Overseeing their daily duties, Career Coaching, and Create Team goals and IDP's through 1:1 meetings.
- Market Safety Lead- Oversee the completion of assigned quarterly safety courses, Inform market of any potential safety concerns. Work with regional and other market leads to solve safety concerns.
- Monitored team performance to assess training requirements and areas in need of improvement.
- Created IDP Roadmaps for Technicians and Sr.Technicians, which was used to promote individuals through T-Mobiles VOT process.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Assisted in recruiting, hiring and training of team members.
- Manage daily logistical needs for market technicians and development teams.
- Capable of managing projects or tasks from inception to completion.
- Served as liaison for T-Mobile in the Florida EOC during Hurricane Ian, providing network updates and deployed assets.
- Present Powerpoint presentations to Sr. Managers, Peers, and Market Director.
- Knowledge of in-building network solutions, small cells, and outdoor macros.
Education
Associate of Science - Computer And Information Sciences
Sullivan College of Technology
1995
Skills
- Good communication skills
- Works well independently
- Project Management
- Cross-Functional team player
- Self-motivated
- Small Cells and DAS Networks
- Computer proficient
- Operations processes
- Schematic diagram interpretation
- Employee coaching
Timeline
Field Operations Manager
T-Mobile
04.2002 - Current
Associate of Science - Computer And Information Sciences
Sullivan College of Technology