Program and account management professional, with extensive background in Agile/Scrum/Kanban, SAFe, as well as traditional PMI frameworks. Industries include Financial, Mortgage, Travel & Leisure, Healthcare, and Energy. Focused on end-to-end experience, maximizing value delivery across teams, and being the voice of the customer. Government/military experience as NATO OR8 Warrant Officer, specializing in police operations and international peacekeeping missions. Multi-lingual US/EU dual citizen with remote and global team management expertise.
Hi, I’m
Alessandro Iossa
Denver,CO
Summary
Overview
15
years of professional experience
3
Certifications
4
Languages
Work History
Palco, Attendant Support Services, CDASSDenver, CO
Home Healthcare Attendant
11.2021 - Current
Job overview
- Manage budget, hire, train and coordinate 15 attendants for a disabled elderly man’s personal care and health maintenance services
HomeAway/VRBO (Expedia)Denver, CO
Senior Technical Program Manager
09.2017 - 12.2018
Job overview
- Managed Agile processes and teams responsible for monetizing the company’s yield, optimizing pricing based on marketplace inputs, refining product offering through extensive A/B testing
- Drove operational efficiency through the deployment of integrated cloud solutions
- Coordinated cross-teams programs, developing program governance frameworks and best practices within the program management organization, leading Agile coaching sessions, working with the larger engineering organization to ensure alignment on strategic goals, deliverables, tools usage for streamlined delivery
- Lead continuous process improvement initiatives to influence and inspire organizational alignment.
Charles Schwab CorporationDenver, CO
Senior Technical Project Manager
03.2017 - 09.2017
Job overview
- Managed complex enhancement and compliance projects across multiple enterprise domains, with a focus on back-end improvements, architecture integration and data management
- Coordinated multiple scrum teams within the programs, ensuring shared understanding and adoption of Agile techniques, and alignment of team activities with program goals
- Developed and managed program level governance, financials, risk management, and change management
Kaiser PermanenteDenver, CO
Senior IT Project Manager
06.2015 - 12.2016
Job overview
- Managed Application Lifecycle Management Team (ALM) activities to define, plan, and execute tool strategy
- Coordinated Agile/Scrum/Kanban training sessions as well as communities of practice for KP development teams, to standardize agile approach and tool usage across the KP IT organization
- Directed end-to-end governance for the deployment of SaaS solutions, including preparation of SOWs, POs legal and compliance requirements, version upgrade, network configuration, DR, security management
- Defined solution testing, user migration, change management and training activities, and post-rollout feedback collection and support model.
MoneyGram InternationalDenver, CO
Senior Project Manager
10.2011 - 02.2015
Job overview
- Managed program governance and execution for an integrated global restructuring effort including deployment of customized money transfer and payment products, and all associated business, regulatory, anti-money laundering (AML), fraud, risk and compliance processes
- Delivered a new UI for global contact centers, working with development teams within an Agile/Scrum framework
- Achieved 15% average handle time reduction and 5% QA scores improvement by developing and rolling out a new UI and improved process flows to over 800 users globally
- Directed operational BPO and restructuring project for Global Contact Center Opera?ons, including product requirements, development, final tes?ng and implementation of back-end improvements, as well as adoption of new integrated solutions (Genesys Agent Desktop, NICE)
- Redesigned Tech Support IVR flows and established real-time 24/7 social media response.
SDL InternationalSuperior, CO
Project Manager /Business Analyst
05.2008 - 08.2011
Job overview
- Cultivated client relationships and ensured stable growth to annual revenue contribution over $30M by serving as primary project manager and account consultant for 5 of the 10 largest accounts
- Managed remote teams located in 30+ countries
- Provided training to clients, internal project managers, and international teams
- Ensured integration of internal teams activities with the clients’ Agile development lifecycle, to ensure timely delivery of clients’ products into global markets
- Managed localization, testing, post-project support.
Education
University of Colorado Boulder
Bachelor of Science from Applied Computer Science
05.2001
University Overview
University of Colorado Denver
MBA from Business Administration And Management
University Overview
University of Colorado Denver
Master of Science from International Business
05.2001
University Overview
Metropolitan State University of Denver
Bachelor of Arts from Music And Digital Media
05.2001
University Overview
Skills
Team leadership and direction
undefinedCertification
PMP
Availability
See my work availability
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Available
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Timeline
Home Healthcare Attendant
Palco, Attendant Support Services, CDASS
11.2021 - Current
Senior Technical Program Manager
HomeAway/VRBO (Expedia)
09.2017 - 12.2018
Senior Technical Project Manager
Charles Schwab Corporation
03.2017 - 09.2017
Senior IT Project Manager
Kaiser Permanente
06.2015 - 12.2016
Senior Project Manager
MoneyGram International
10.2011 - 02.2015
Project Manager /Business Analyst
SDL International
05.2008 - 08.2011
University of Colorado Boulder
Bachelor of Science from Applied Computer Science
05.2001
University of Colorado Denver
Master of Science from International Business
05.2001
Metropolitan State University of Denver
Bachelor of Arts from Music And Digital Media
05.2001
University of Colorado Denver
MBA from Business Administration And Management
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