10
ronald cluke
TALENT / ACTOR
Fort Worth,TX
Overview
1
1
Work History
home healthcare attendant
tech support specialist
Perspective Employers
04.2023 - Current
- Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Walked individuals through basic troubleshooting tasks.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Documented support interactions for future reference.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Monitored systems in operation and quickly troubleshot errors.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Recorded and maintained relevant notes for each client and work order.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Tracked computer equipment, peripherals and network servers via master documentation in Excel.
- Resolved [Number] technical support inquiries per day.
- Promoted efficiency among departments with prompt resolution of system issues.
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
- Used ticketing systems to manage and process support actions and requests.
- Translated complex technical issues into digestible language for non-technical users.
- Assisted with updating technical support best practices for use by team.
- Researched product and issue resolution tactics to address customer concerns.
- Managed high levels of call flow and responded to [Type] technical support needs.
- Configured hardware and granted system permissions to new employees.
- Explained security measures in simple terminology to help users understand malware and phishing threats.
- Responded promptly to incoming sales leads and requests for technical support.
- Identified potential sales and cross-selling opportunities and informed supervisor.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Diagnosed and troubleshot hardware, software and network issues.
- Researched and identified solutions to technical problems.
- Configured hardware, devices, and software to set up work stations for employees.
- Monitored system performance to identify potential issues.
Education
No Degree - Acting / Entertainment
John Casablanca
Virtual03.2024
Associate of Applied Science - All Standards of Welding
Mo. Secondary Dept of Education
Jeffreson City Mo12.1997
No Degree - Communications / Marketing
Prairie View A & M University
Prairie View, TX01.1982
Skills
- Appointment Scheduling
- Call Management
- Data Collection
- Paperwork Processing
- Data Entry
- Report Generation
- Scheduling
- Product Knowledge
- Upselling and Cross-Selling
- Consultative Sales
- Complaint Resolution
- Information Security
- Account Updating
- Quality Assurance Controls
- Technical Support
- Office Equipment Proficiency
- Problem Resolution
- Meal Preparation
- Housekeeping
- Mobility Support
- Patient Care
- Medication Administration
- Care Plan Assessment
Languages
English
Full Professional
Interests
MOTOR CCYLE RIDING, DRONE PILOT, HIGHLY TECHNICAL MINDER
Body Stats
6'3 ft tall
190 pounds
shoe size 12
chest 44
waist size 42
inseem 34
suit size 42 tall
arm lenght 30"
neck 16.5" brown eyes
deadlock hair
hair color wine / burgundy
Timeline
tech support specialist
Perspective Employers
04.2023 - Current
home healthcare attendant
No Degree - Acting / Entertainment
John Casablanca
Associate of Applied Science - All Standards of Welding
Mo. Secondary Dept of Education
No Degree - Communications / Marketing
Prairie View A & M University