Alyssa Pollard
Gainesville,VA
Summary
Certified Scrum Master (CSM) and Computer Science graduate with expertise in government and technical operations. Proficient in Python, SQL, Excel, and Tableau for effective data analysis and reporting. Demonstrated ability in Agile methodologies, compliance maintenance, and secure system support. Bilingual in English and Spanish, targeting opportunities in IT operations and data-centric roles.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Data Center Technician I (PT)
CH Reynolds
11.2025 - Current
- Support day-to-day data center operations including rack-and-stack, cable management, and basic hardware installation.
- Monitor systems and environmental conditions, escalating issues according to incident and change management procedures.
- Assist with troubleshooting network, server, and power-related issues under supervision of senior technicians.
- Maintain accurate asset inventories and service documentation to support uptime, compliance, and operational efficiency.
MRS2
ID.me
10.2025 - Current
- Perform identity verification reviews by analyzing documents, system flags, and user-submitted data to ensure compliance with security and fraud-prevention standards.
- Resolve member support cases by following documented SOPs while maintaining accuracy, efficiency, and strict data privacy requirements.
- Document case outcomes clearly within internal systems to support audits, quality assurance, and continuous process improvement.
- Collaborate with QA and escalation teams to address complex identity or access issues in a high-volume, regulated environment.
Digital Records Specialist
Oxford Government Consulting
03.2025 - 07.2025
- Followed the Scrum framework while transcribing, indexing, and processing data using computers, OCR technology, and alphanumeric entry systems.
- Reviewed and entered information according to strict federal digitalization and records management procedures.
- Performed electronic quality assurance on digitized records, supporting high-volume records management transformation projects.
- Maintained strict data confidentiality in alignment with Tier 2 (Public Trust) clearance guidelines.
Account Manager
Coalescence
05.2024 - 03.2025
- Tracked and analyzed KPIs to ensure client satisfaction and project success.
- Oversaw project timelines and deliverables, coordinating with internal teams.
- Addressed and resolved issues throughout the project lifecycle and supported proposal development.
- Managed client relationships to ensure satisfaction and retention.
- Analyzed market trends to provide insights for strategic planning.
Data Analyst Research Assistant
Virginia State University
10.2023 - 07.2024
- Collected, cleaned, and organized datasets to support research objectives.
- Built Tableau dashboards to visualize trends and communicate insights.
- Drafted analytical reports while maintaining data integrity and confidentiality.
- Analyzed student data to identify trends and support decision-making processes.
- Created visual reports using data visualization tools for departmental presentations.
Education
Bachelor of Science - Computer Science
Virginia State University
Petersburg, VA05-2024
Skills
- Rack-and-stack
- Cable management
- Server troubleshooting
- System monitoring
- Asset inventory
- Compliance auditing
- Data analysis
- Attention to detail
- Customer support
- Virtualization technologies
- Technical documentation
- Process improvement
- Problem solving
- Data visualization
- Critical thinking
- KPI tracking
- Data entry
- Quality assurance
- Data accuracy
- Database management
- Document preparation
- Data mining
- Data wrangling
- Deep learning
- BI dashboards
Certification
- Certified Scrum Master (CSM), Scrum Alliance, 06/01/25
- Lean Six Sigma White Belt, Binghamton University, 05/01/24
- Excel Basics for Data Analysis, IBM (Coursera), 01/01/25
- Introduction to Data Analysis, Meta (Coursera), 12/01/24
Timeline
Data Center Technician I (PT)
CH Reynolds
11.2025 - Current
MRS2
ID.me
10.2025 - Current
Digital Records Specialist
Oxford Government Consulting
03.2025 - 07.2025
Account Manager
Coalescence
05.2024 - 03.2025
Data Analyst Research Assistant
Virginia State University
10.2023 - 07.2024
Bachelor of Science - Computer Science
Virginia State University