Tony Porter
Atlanta,GA
Summary
Results-driven Data Center Technician with extensive experience at QTS, excelling in rack-level hardware management and power distribution integrity. Proven ability to enhance operational efficiency and ensure audit readiness through meticulous documentation and SOP adherence. Strong in cross-team coordination and asset validation, contributing to improved service reliability and reduced downtime.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Data Center Technician
QTS
Atlanta, USA
07.2025 - Current
- Own assigned workstreams supporting hyperscale data center operations in alignment with Microsoft CO+I standards
- Perform rack-level hardware installations, removals, replacements, and validations with minimal supervision
- Validate asset tags, serial numbers, rack locations, and update records in ServiceNow and asset systems
- Execute and support scheduled maintenance windows, ensuring prerequisites, sequencing, and proper closure
- Demonstrate working knowledge of UPS-backed power distribution including UDPs, RPPs, and rack PDUs
- Verify A/B power path integrity before and after work activities to maintain redundancy
- Coordinate with Facilities and Operations teams during power-aware and risk-sensitive activities
- Identify risk conditions, stop work when required, and escalate per SOP
- Support audit readiness through accurate documentation and procedural compliance
- Provide guidance to junior technicians on SOP adherence and safe execution
Field Service Engineer (Infrastructure / Operations Support)
Cognizant Technology Solutions
Atlanta, USA
11.2023 - 07.2025
- Supported enterprise infrastructure operations through incident, request, and change workflows
- Maintained accurate ServiceNow documentation supporting audit and compliance requirements
- Assisted with hardware troubleshooting, root cause isolation, and operational coordination
- Developed SOPs, workflows, and job aids to improve execution consistency
- Contributed to operational improvements increasing team productivity by approximately 15%
Infrastructure Field Service Engineer
AEG Vision
Dallas, USA
07.2021 - 10.2023
- Supported IT infrastructure initiatives including new-site onboarding and system migrations
- Assisted with hardware deployment coordination and asset tracking across multiple locations
- Worked with technical teams to maintain uptime and service reliability
Production Lead / Bench Technician Lead
EmbrossUSA, Inc.
Atlanta, USA
10.2017 - 08.2023
- Led operational delivery for deployment and support of 200+ self-service kiosks
- Coordinated installation readiness, troubleshooting, repairs, and RMA workflows
- Reduced downtime by 20% through improved execution and process discipline
Education
Master of Science - Network & Communications Management, Project Management Concentration
Keller Graduate School of Management
Decatur, GA01.2022
Bachelor of Science - Network & Communications Management
DeVry University
Decatur, GA01.2018
Associate of Science - Network Systems Administration
DeVry University
Decatur, GA01.2016
Skills
- Data Center Operations
- Rack & Stack
- Break/Fix support
- Advanced remote hands
- Asset validation
- Inventory audits
- CMDB accuracy
- Hardware lifecycle management
- Maintenance Window ownership and execution
- Power & Critical Infrastructure
- UPS-backed power environments
- Uninterruptible Distribution Panels operational awareness
- Remote Power Panels & busway familiarity
- Rack PDUs awareness
- A/B power path validation and redundancy checks
- Circuit identification and load awareness
- ServiceNow
- SOP adherence
- Runbook execution
- Audit readiness
- Safety and access controls
- Cross-team coordination
- Junior technician guidance
Certification
- CompTIA Network+ (CE)
- CompTIA A+
- IT Operations Specialist
Timeline
Data Center Technician
QTS
07.2025 - Current
Field Service Engineer (Infrastructure / Operations Support)
Cognizant Technology Solutions
11.2023 - 07.2025
Infrastructure Field Service Engineer
AEG Vision
07.2021 - 10.2023
Production Lead / Bench Technician Lead
EmbrossUSA, Inc.
10.2017 - 08.2023
Master of Science - Network & Communications Management, Project Management Concentration
Keller Graduate School of Management
Bachelor of Science - Network & Communications Management
DeVry University
Associate of Science - Network Systems Administration
DeVry University