Faith Bitsia
Winchester,United States
Summary
Skilled Data Center Operator Technician with hands-on experience supporting mission-critical IT infrastructure in secure, high-availability environments. Proficient in monitoring server performance, managing hardware installations, performing preventive maintenance, and responding to system alerts to minimize downtime. Adept at working with Windows/Linux systems, network devices, backup systems, and environmental controls (HVAC, power, cooling). Proven ability to follow standard operating procedures, support incident response efforts, and ensure data center operations align with security and compliance standards.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Data Center Technician
Log (N) Pacific
Washington State
01.2025 - Current
- Documenting procedures
- Updating progress through the web ticketing system
- Hardware troubleshooting with isolation testing and running diagnostic commands.
- Conducted regular audits to verify that all systems are functioning correctly.
- Managing priorities as needed to create more availability for customers.
- Maintained optimal server performance, leading to substantial improvements in system uptime and customer satisfaction.
- Monitored data center operations to identify inefficiencies, implementing solutions that enhance workflow
- Partnered with cross-functional teams to troubleshoot issues swiftly, fostering a culture of teamwork and shared accountability.
Decom Technician
Birmingham Green
Manassas, Virginia
08.2018 - 12.2024
- Unpacking/repacking fragile electronics
- Familiarity with Basic PC components/hardware
- Ram/CPU/Motherboard/Input-Output devices
- HDD/SSD/Flash/Removable storage media
- Documenting procedures
- Basic Network and clearing configuration certification
- Conduct regular audits to verify that all systems are functioning correctly.
- Trained new team members in newly implemented and emerging technologies to enhance business productivity.
- Collaborated with engineering teams to troubleshoot issues, fostering a culture of teamwork and achieving timely project completion.
Decom technician
OpenX Tech
Yaoundé, Cameroon
03.2016 - 07.2018
- Switch wiping and sanitization
- Processing hard drives in Mobility
- Degaussing and Destroying
- Investigating the missing drives in Infra
- Easily identifying storage devices
- Easily identifying non-storage devices
- Rack Powering Down
- Basic Network and clearing configuration certification
- Developed troubleshooting procedures for decom equipment, enhancing response times and minimizing service interruptions.
Education
Master of Science - Cybersecurity Technology
University of Maryland Global Campus
Maryland12-2024
Bachelor's Degree - Psychology
University of Buea
Buea, Cameroon06.2014
Skills
- Troubleshooting Server rack
- Hardware Installation & Maintenance
- System Monitoring & Maintenance
- Technical Skills in HVAC
- Network Fundamentals
- Operating Systems Knowledge
- Data Center Infrastructure Management
- Electrical systems
- Basic Linux skills
- Diagnostic tests
- Administrative skills
- Transmission diagnostics and repairs
- High knowledge Troubleshooting Servers
- Equipment Maintenance
- System Troubleshooting
- Maintenance and Repairs
- Documentation and Reporting
- Mechanical Knowledge
- Project Support
- Issue Resolution
- Problem identification
- Operating systems
- Data center operations
- Structured cabling
- IT support
- TCP/IP protocol
- Time management abilities
- Teamwork and collaboration
- Active listening
Certification
CompTIA Security + CE
Job Title
Data Center Technician
Timeline
Data Center Technician
Log (N) Pacific
01.2025 - Current
Decom Technician
Birmingham Green
08.2018 - 12.2024
Decom technician
OpenX Tech
03.2016 - 07.2018
Master of Science - Cybersecurity Technology
University of Maryland Global Campus
Bachelor's Degree - Psychology
University of Buea
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