Airalí Kiss
Midland
Summary
Resourceful Restoration Crew Leader known for high productivity and efficient task completion. Specialize in damage assessment, restoration best practices, and project management. Excel in communication, leadership, and problem-solving to navigate challenging situations and ensure team success. Committed to delivering quality results on time and within budget while maintaining safety standards.
Overview
24
24
years of professional experience
1998
1998
years of post-secondary education
Work History
Restoration Crew Leader
Green Choice
Fort Worth
01.2024 - Current
- Coordinated team activities to enhance workflow efficiency on-site.
- Trained new team members on proper equipment usage and safety protocols.
- Inspected damaged areas for necessary repairs and restoration techniques.
- Collaborated with team to assess material needs for restoration tasks.
- Maintained tools and equipment in optimal working condition for operations.
- Communicated effectively with clients regarding project progress and needs.
- Implemented best practices for waste management during restoration processes.
- Managed inventory levels of supplies necessary for successful completion of jobs.
- Inspected sites before beginning work to assess safety hazards and potential risks.
- Worked closely with clients to answer questions about the restoration process.
Airbnb Host
Airbnb
Fort Worth
03.2020 - Current
- Managed guest communications and inquiries through Airbnb messaging platform.
- Coordinated cleaning schedules and maintenance for properties between guest stays.
- Developed detailed property listings with engaging descriptions and high-quality photos.
- Ensured compliance with local regulations and Airbnb hosting standards.
- Guided guests in local attractions, amenities, and travel tips during their stay.
- Implemented pricing strategies based on market research and seasonal trends.
- Responded to guest reviews, addressing concerns and encouraging positive feedback.
- Organized check-in and check-out processes to enhance guest experience efficiency.
- Maintained an organized system for tracking bookings, payments, cancellations, reviews.
- Resolved customer service issues quickly and professionally when they arose.
- Developed strategies to maximize profits from short-term rentals.
- Created detailed listings on Airbnb with photos and accurate descriptions of the property amenities.
- Performed regular inspections of properties prior to guest arrivals to ensure safety standards were met.
- Greeted guests upon arrival and provided information about the property and local area.
- Assisted with marketing efforts by creating content for social media platforms.
- Organized and maintained a clean, safe, and inviting environment for guests.
- Negotiated favorable terms with vendors for services such as cleaning and maintenance.
- Responded to guest inquiries in a timely manner by phone, email, or text.
- Advised guests on attractions in the local area based on their interests.
- Stayed up-to-date on industry trends so that best practices could be implemented.
- Collaborated with other hosts in order to share tips on how to optimize operations.
- Provided concierge services such as arranging transportation or restaurant reservations.
Account Representative
T-Mobile
Los Angeles
05.2002 - 01.2009
- Managed customer accounts and provided tailored solutions to meet needs.
- Assisted customers with product inquiries and troubleshooting issues effectively.
- Educated customers about new devices and service plans during consultations.
- Coordinated service activations and account changes for seamless transitions.
- Collaborated with team members to enhance customer service strategies.
- Resolved customer complaints by identifying problems and implementing solutions.
- Resolved customer complaints in a timely manner.
- Served as primary contact and support for maintaining account information and opening and closing accounts.
- Responded quickly to customer inquiries via phone or email.
- Conducted sales presentations to potential customers.
- Generated new business through cold-calling prospective clients.
- Advised clients on best practices related to their accounts.
- Actively participated in weekly team meetings to discuss progress on projects.
- Provided excellent customer service to ensure client satisfaction.
- Maintained good rapport with customers and internal departments by proactively handling complex customer issues.
- Participated in training programs designed to enhance job knowledge.
- Prepared and distributed reports on sales activity, accounts status and possible issues to management.
- Developed comprehensive account plans tailored to each client's needs.
- Developed and maintained strong relationships with clients, vendors and colleagues.
- Assisted in developing strategies for increasing customer loyalty.
- Managed the marketing, trainings, merchandising for 40 national retail accounts.
- Developed existing and new dealer partner businesses
- Retention of existing accounts.
Education
Certificate - Hypnosis
Introspective Hypnosis Practitioner
10.2019 - 10.2019
North Side High School
Fort Worth, TxSkills
- Property management
- Property inspection
- Market analysis
- Price optimization
Languages
Spanish
Native/ Bilingual
French
Limited
Affiliations
- Airbnb host for 4 years.
- Green Choice employer for 2 years.
- Introspective Practitioner for 5 years.
- Studying French for 2 years.
References
References available upon request.
Timeline
Restoration Crew Leader
Green Choice
01.2024 - Current
Airbnb Host
Airbnb
03.2020 - Current
Certificate - Hypnosis
Introspective Hypnosis Practitioner
10.2019 - 10.2019
Account Representative
T-Mobile
05.2002 - 01.2009
North Side High School