Airele Arrington-Dunn
Baltimore,MD
Summary
Experienced Case Manager specializing in legal, financial, and social service operations. Expertise in litigation preparation, court case auditing, and client advocacy with a focus on compliance and outcomes. Proficient in preparing contempt of court cases and conducting financial reviews for accuracy. Committed to enhancing public service through strategic casework.
Overview
10
10
years of professional experience
Work History
Case Manager
BALTIMORE CITY OFFICE OF CHILD SUPPORT SERVICES
Baltimore, MD
12.2023 - Current
- Prepare and present contempt of court cases by gathering and reviewing original court orders, verifying case facts, and compiling evidence to support enforcement actions.
- Draft and organize legal documentation and audit summaries for court hearings, ensuring compliance with local and federal guidelines.
- Conduct thorough financial audits of child support cases to ensure payment accuracy, correct arrears balances, and identify discrepancies.
- Implement new or modified court orders based on judicial decisions, ensuring updated terms are enforced promptly and documented correctly.
Contact Center Representative
BALTIMORE GAS & ELECTRIC
Baltimore, MD
11.2020 - 07.2023
- Managed customer inquiries, providing comprehensive account information and resolving issues
- Efficiently dispatched crews for customer outages, ensuring timely resolution and customer satisfaction
- Documented and reported electric emergencies, contributing to the safety and reliability of the service
Table Games Dealer
HORSESHOE CASINO
Baltimore, MD
02.2018 - 03.2020
- Monitored player activities to ensure table game integrity.
- Dealt cards at Black Jack, verifying bets before games for smooth play.
- Managed gaming elements including chips and cards for a seamless environment.
Customer Service Representative
WEINSTOCK FRIEDMAN & FRIEDMAN
Pikesville, MD
09.2015 - 02.2016
- Conducted client intake for financial, medical, and estate cases with precision.
- Oversaw high-volume client correspondence for prompt, accurate replies.
- Resolved issues through effective management of high call volumes.
- Enhanced firm's efficiency by organizing client information database.
Education
ASSOCIATE - COMMUNICATION & MEDIASTUDIES
Community College of Baltimore County
12.2025
Skills
- Litigation Preparation
- Data Entry
- Case Management
- Audit reporting
- Financial records review
- Legal research
- Legal documentation
- Case file preparation
Timeline
Case Manager
BALTIMORE CITY OFFICE OF CHILD SUPPORT SERVICES
12.2023 - Current
Contact Center Representative
BALTIMORE GAS & ELECTRIC
11.2020 - 07.2023
Table Games Dealer
HORSESHOE CASINO
02.2018 - 03.2020
Customer Service Representative
WEINSTOCK FRIEDMAN & FRIEDMAN
09.2015 - 02.2016
ASSOCIATE - COMMUNICATION & MEDIASTUDIES
Community College of Baltimore County