Aireona Slan
Phoenix,AZ
Summary
Articulate professional with substantial experience in assisting Judicial Officers and supporting staff. I am skilled in training development and assessment with understanding of different learning styles and abilitie which allows me to create a safe and inclusive learning environment for all. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Courtroom Assistant- Floater and Division Support
Maricopa County Superior Court
10.2022 - Current
- Supervised daily planning, coordination and administration for division operations.
- Controlled costs by streamlining operations and reducing waste.
- Established clear and consistent policies and procedures.
- Handled escalated complaints involving division operations and work of personnel under supervision.
- Trained new employees on proper protocols and customer service standards.
- Edited, proofed and processed transcripts of civil and criminal cases.
- Attended court sessions to record proceedings of evidence, objections, rulings and arguments.
- Maintained court dockets and updated disposition of cases after court hearings and trials.
- Provided assistance to attorneys and court personnel in courtroom
- Prepared court documents for filing in alignment with established protocols to support compliance.
- Assisted court in scheduling hearings, meetings and other events to support seamless operations.
Family Nanny
Danielle Steele
11.2020 - Current
- Built positive and nurturing environments to support child social and emotional growth.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Played games, worked on puzzles, and read books to young children.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Monitored schedules to maintain sleeping, eating, and school schedules for children.
- Worked with children to enforce safe living habits such as asking for help, crossing street safely and avoiding contact with unsafe objects.
- Organized different types of activities to enhance physical and intellectual development.
- Involved children in caring for household pets and chores.
- Developed creative activities to encourage physical, social and emotional growth.
Starbucks Supervisor
Starbucks
10.2016 - 05.2019
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Achieved results by working with staff to meet established targets.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Developed and implemented customer service policies to enhance satisfaction.
- Boosted team performance by developing customer service training materials and conducting service training.
- Solicited customer feedback to identify and improve on areas of weakness.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Education
Bachelor of Science - Criminal Justice
University of Arizona
Tucson, AZ05.2020
Skills
- Self-Confidence Development
- Activity Planning
- Problem-Solving
- Organization and Time Management
- Dependable and Responsible
- Flexible and Adaptable
Languages
Spanish
Professional Working
Timeline
Courtroom Assistant- Floater and Division Support
Maricopa County Superior Court
10.2022 - Current
Family Nanny
Danielle Steele
11.2020 - Current
Starbucks Supervisor
Starbucks
10.2016 - 05.2019
Bachelor of Science - Criminal Justice
University of Arizona
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