Airianna Williams
Frisco City,AL
Summary
I am a goal driven wife and mother, who has dedicated the past 13 years to putting my family first. My kids are now older, and I am looking to start a career of my own. I have excellent computer/office skills, as well as delivery, senior care, retail, and customer service experience. I am highly motivated and organized, and I can't help but pay attention to detail. Even while raising and homeschooling 3 kids, I have always put punctuality at the top of my priority list. I look forward to the opportunity of working for your company.
Overview
2
2
years of professional experience
Work History
Delivery Driver
Amazon Flex
Monroeville, AL
01.2024 - Current
- Received daily delivery instructions and route assignments from dispatch.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Maintained accurate records of goods delivered and collected payments as required.
- Verified accuracy of items loaded onto truck against shipping documents.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
- Provided excellent customer service by answering inquiries about products or services being delivered.
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Stayed up-to-date on changing local roads and construction areas that may affect routes.
- Monitored fuel level throughout shift and refueled when necessary.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Checked tires for proper inflation before leaving on each route.
- Transported and safely delivered items to prevent damage or loss.
- Navigated routes with relevant map programs and GPS systems.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Handled merchandise in accordance with product handling standards.
- Obeyed traffic laws and follow established traffic and transportation procedures.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Delivered rush merchandise on tight schedules to meet customer targets.
- Utilized street maps to plan and determine most efficient routes.
Customer Service Representative
Barnes Trucking
Monroeville, AL
03.2022 - 11.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
Education
High School Diploma -
Crescent High School
Iva, SC05-2010
Skills
- Product Promotion
- Order Verification
- DOT Compliance
- Package scanning
- Mileage Tracking
- Quality Assurance
- GPS Navigation
- Dispatch Communication
- Payment Collection
- Client Relationship Management
- Shopping Orders
- Problem-Solving
- Time management skills
- Time Management
- Retail Logistics
- Heavy Lifting
- Dependable and reliable
- Route Management
- Valid Driver's License
- Shipping and packaging
- Trip planning
- Local routes understanding
- Customer Service
- Punctual and Reliable
- Attention to Detail
- Courteous and polite demeanor
- Delivery Scheduling
- Safe Driving
Affiliations
- Homeschooling
- Organizing my spaces as well as others who are in need
- Volunteering at the local nursing home and animal shelter
- Farming
Timeline
Delivery Driver
Amazon Flex
01.2024 - Current
Customer Service Representative
Barnes Trucking
03.2022 - 11.2023
High School Diploma -
Crescent High School