Airlia Taplin
Humble,TX
Summary
Proficient and computer-savvy Admitting Clerk with good multitasking skills and a full understanding of confidentiality requirements. Familiar with hospital procedures such as labs and surgeries, as well as preparing and filing all required forms. Prepared to bring 10+ years' experience and pursue a challenging new role. Dedicated professional skilled in organizing, validating and transferring records. Expert in EHR and learns new programs, systems and policies quickly to maximize contributions.
Overview
14
14
years of professional experience
Work History
Medical Records Coordinator
Washington Gastroenterology
09.2021 - Current
- Observed confidentiality and safeguarded all patient-related information.
- Pulled patient charts for upcoming appointments.
- Managed release of information requests and identified requestors as patient, relation or provider.
- Arranged and managed medical record filing, retrieval and transfers per established guidelines.
- Performed qualitative analysis of records to ensure accuracy, internal consistency and correlation of recorded data.
- Purged outdated files.
Lead ED Admitting Registrar
Valley Medical Center
10.2017 - Current
- Interviewed and registered hospital patients upon admission, verified patient identity, confirmed patient demographics, obtained electronic consent and entered data in hospital billing portal.
- Applied knowledge of medical terminology and insurance processes to support office administration productivity.
- Communicated thoroughly with internal teams such as cardiology, MRI, CT, laboratory and radiology, creating seamless and low-stress patient experience and efficient hospital operations.
- Used accurate procedure codes for billing purposes and to help operating teams be correctly prepared for each operation.
- Worked with operating facilities to schedule procedures on behalf of surgeons.
Lead Patient Service Representative
Kaiser Permanente
01.2020 - 09.2020
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Coordinated with patients and healthcare professionals to meet patient needs.
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Counseled patients on potential financial liabilities and payment requirements.
- Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
Patient Coordinator
Proliance Orthopedics & Sports Medicine
03.2016 - 10.2017
- Coordinated care for patients, oversaw admission processes and managed patient flows.
- Performed comprehensive patient assessments and interviewed patients to compile medical histories.
- Pulled patient files and verified insurance before patient's appointment.
- Collected patient data and documented records of health condition, hospitalizations and lifestyle patterns.
- Passionately focused on providing care and assistance to patients during times of illness or injury.
- Attended educational workshops and classes to increase professional knowledge and expertise.
Patient Support Specialist
CellNetix Pathology
03.2011 - 08.2015
- Answered multi-line phone system and accurately routed calls to correct individuals.
- Reviewed patient data and researched to fill in missing insurance and physician information.
- Handled incoming phone calls and scheduled appointments.
- Responded quickly to patients inquiries, needs and problems.
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Supported hospital and clinic operations using customer service skills and detailed system knowledge.
Education
Associate of Arts - Business Management
Bellevue College
Bellevue, WASkills
- Organizational skills
- Analytical
- Planning & organizing
- Conflict resolution
- Decision-making
- Multitasking
- ICD-10 Proficiency
- Release of Information
- HIPAA Compliance
- EHR expertise
- Patient confidentiality
- Clinical Documentation
- Patient Scheduling
- Insurance Verification
- Medical Terminology
- Appointment Scheduling
- Health Information Systems
- EHR proficiency
- Customer Service
- Data Entry
- Payment Collection
- Insurance Eligibility
- EMR / EHR
- Medical office administration
- Microsoft Excel
Timeline
Medical Records Coordinator
Washington Gastroenterology
09.2021 - Current
Lead Patient Service Representative
Kaiser Permanente
01.2020 - 09.2020
Lead ED Admitting Registrar
Valley Medical Center
10.2017 - Current
Patient Coordinator
Proliance Orthopedics & Sports Medicine
03.2016 - 10.2017
Patient Support Specialist
CellNetix Pathology
03.2011 - 08.2015
Associate of Arts - Business Management
Bellevue College
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