Playing Football
Airshad Mohamed
Student
Fort Lauderdale,FL
Summary
Well-qualified [Job Title] familiar with skills and abilities needed to succeed. Possessing strengths in task prioritization and customer service. Ready to leverage training and experience to take on new professional challenges. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Well-qualified customer Service individual who's proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
Customer Service Representative Team Lead
S.E.A.J.J Family Inc
Fortlauderdale, Florida
02.2020 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
- Handled day-to-day customer contact via phones, faxes and emails.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
Education
High School Diploma -
Hollywood Hills High School
Hollywood, FL 08.2018 - 06.2022
Skills
Service standard compliance
Complaint resolution
Sales expertise
Account management
Affiliations
- Rotary International
- Lions Club
Interests
Timeline
Customer Service Representative Team Lead
S.E.A.J.J Family Inc
02.2020 - Current
High School Diploma -
Hollywood Hills High School
08.2018 - 06.2022