Summary
Overview
Work History
Education
Skills
Timeline
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Tanvir Rahman

Atlantic City,New Jersey

Summary

Well-qualified Customer Service Representative familiar with skills and abilities needed to succeed. Possessing strengths in task prioritization and customer service. Ready to leverage training and experience to take on new professional challenges. Knowledgeable and dedicated customer service professional with extensive experience in Sales industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Diligent customer service representative skilled at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction.

Overview

3
3
years of professional experience
4
4
years of post-secondary education

Work History

Customer Service Representative Team Lead

JFK Convenience Store
Atlantic City, United States
02.2019 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Handled day-to-day customer contact via phones, faxes and emails.
  • Consulted with outside parties to resolve discrepancies and create expert solutions.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

Education

High School Diploma -

Atlantic City High School
Atlantic City, NJ
09.2018 - 06.2022

Skills

    Service standard compliance

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Timeline

Customer Service Representative Team Lead

JFK Convenience Store
02.2019 - Current

High School Diploma -

Atlantic City High School
09.2018 - 06.2022
Tanvir Rahman