Aisatou Sidibe
Philadelphia,USA
Summary
Customer service associate with 4+ years of experience in retail and hospitality settings. Improved customer satisfaction by implementing customer-focused store upkeep checklist, earning management recognition for creating an inviting shopping environment. Accelerated issue resolution times by 12% through organized stock visibility. Resolved issues for 30+ customers per hour during peak hours in high-volume environments, maintaining a 95% customer satisfaction score and positive feedback.
Overview
8
8
years of professional experience
Work History
CUSTOMER SERVICE ASSOCIATE
Floor and Decor
Reynoldsburg, OH
02.2024 - 03.2025
- Assessed customer complaints within 24 hours in a courteous and efficient manner while demonstrating excellent customer service skills and interacting with customers in a friendly manner
- Onboarded and trained 8+ new customer service representatives on company protocols for addressing customer inquiries, ensuring consistent and effective service delivery, and maintaining positive customer experiences daily
- Mastered point-of-sale (POS) system operations, quickly adapting to new software updates and features, processing an average of 75 transactions per shift with 100% accuracy, minimizing discrepancies and ensuring seamless checkout experiences for customers
- Implemented a customer-centric store upkeep checklist, leading to recognition by management for creating the most inviting and pleasant shopping environment in the store
Cashier/Cafeteria Attendant
Nationwide Children's Hospital
Columbus, OH
02.2020 - 02.2022
- Streamlined customer transactions, processing payments and providing accurate change, resulting in a 99% accuracy rate, and ensuring exceptional customer satisfaction which resulted in positive customer experience
- Reconciled cash drawer by counting and balancing funds at the end of each shift, preparing deposits, and securing funds in the department vault according to hospital procedures, balancing cash drawer with 100% accuracy
- Revamped product display layout, decreasing customer complaints regarding out-of-stock items by 25% and accelerating issue resolution times for customer requests by 12% through orderly stock visibility
- Arranged checkout operations with precision, personally processing 80+ transactions per shift while upholding a proven record of 100% accuracy, and zero cash register discrepancies
Cafeteria Crew Member
Nationwide Children's Hospital/Columbus Works
Columbus, OH
09.2019 - 02.2020
- Managed customer inquiries, resolving issues for 60+ patients, visitors, and staff per hour during peak hours, ensuring courteous service
- Cleaned serving areas, counters, and drink stations with food-safe sanitizers and detergents every 20 minutes, exceeding expectations and ensuring a safe and welcoming dining environment for 60+ individuals hourly
- Replenished food and supplies, stocking 5 stations daily, ensuring 100% stocked stations during peak hours to enable seamless customer service
- Coordinated with other crew members to complete assigned tasks quickly and adequately
CREW MEMBER
Hot Chicken Takeover
Columbus, OH
09.2017 - 04.2018
- Rectified order discrepancies and accommodated special dietary requests for customers, maintaining 100% accuracy in fulfilling dietary needs, and resolved issues within 2 minutes, elevating customer satisfaction scores by 15%
- Orchestrated quality control checks on 30+ daily orders, sustaining a 99% order accuracy rate, minimizing customer complaints and contributing to enhanced restaurant cleanliness and food handling standards
Skills
- Customer service & Guest Relations
- Point-of-sale operations
- Training and onboarding
- Cash handling
- Multitasking in Fast-Paced Environments
- Conflict Resolution
- Communication & Team Collaboration
Additional Information
Spearheaded efforts to educate new hires on special dietary requests, ensuring adherence to company guidelines and reducing customer complaints by an estimated 12%., Reduced cleaning time per shift by 15 minutes through the implementation of optimized cleaning strategies for equipment and dining areas, resulting in faster table turnover during peak hours., Demonstrated expertise in troubleshooting technical issues related to store systems for 25+ customers, preventing escalations and ensuring seamless transactions, increasing customer confidence., Implemented a streamlined process for handling returns and exchanges, reducing processing time by 20% and improving customer satisfaction with the return process based on customer feedback., Collaborated with fellow crew members to maintain a spotless and well-organized cafeteria environment, exceeding health and safety standards during monthly inspections, contributing to employee morale., Revitalized a customer feedback system utilizing surveys, which allowed the team to receive 40+ actionable customer feedback points that were implemented to improve the guest experience.
References
Available upon request
Relocation
Columbus, OH, Philadelphia, PA, 2025, to assist with care for an ill family member
Timeline
CUSTOMER SERVICE ASSOCIATE
Floor and Decor
02.2024 - 03.2025
Cashier/Cafeteria Attendant
Nationwide Children's Hospital
02.2020 - 02.2022
Cafeteria Crew Member
Nationwide Children's Hospital/Columbus Works
09.2019 - 02.2020
CREW MEMBER
Hot Chicken Takeover
09.2017 - 04.2018