Aisel Rodriguez
Miami Lakes
Summary
Strong and detailed problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Customer Service Representative that enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Commercial Insurance Agent
The Bunker Insurance & Risk Management LLC
07.2023 - Current
- Strengthened client relationships with timely follow-up and excellent customer service, leading to increased satisfaction rates.
- Streamlined internal processes by implementing new software tools and systems, improving efficiency within the agency.
- Provided exceptional customer service to address inquiries related to invoices, payments, or account balances.
- Maintained a high level of professionalism and ethics, adhering to all applicable regulations and industry standards.
Insurance Agent
Palm Beach Insurance Advisory Group Inc.
01.2022 - 07.2023
- Maintained high standards of customer service by building relationships with clients.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Spent ample time with each customer, verbally reviewing and explaining documents for client comprehension.
Customer Representative
EAP Consulting Group INC
12.2020 - 12.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Used Microsoft Office to prepare memos, correspondence and reports.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
Education
High School Diploma -
Jose Marti Mast 6-12 Academy
Hialeah06.2022
Skills
- Email Management
- Clientele Communication
- Administrative Support
- Team Collaboration
- Sales Knowledge
- Microsoft Master
- Customer Service and Assistance
- CRM Systems
- Organizational Skills
Certification
- Certified MOS Master, Microsoft Office - Excel, Word, Access, Outlook, PowerPoint
- Adobe Certified Professional in Visual Design, Video Design, and Web Design
- Licensed 2-20 General Lines Insurance Agent
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
French
Elementary
Timeline
Commercial Insurance Agent
The Bunker Insurance & Risk Management LLC
07.2023 - Current
Insurance Agent
Palm Beach Insurance Advisory Group Inc.
01.2022 - 07.2023
Customer Representative
EAP Consulting Group INC
12.2020 - 12.2021
High School Diploma -
Jose Marti Mast 6-12 Academy
- Certified MOS Master, Microsoft Office - Excel, Word, Access, Outlook, PowerPoint
- Adobe Certified Professional in Visual Design, Video Design, and Web Design
- Licensed 2-20 General Lines Insurance Agent
Similar Profiles
Cameron GovreauCameron Govreau
Commercial Insurance Manager at Heidrick & Company Insurance and Risk, Management Services, LLCCommercial Insurance Manager at Heidrick & Company Insurance and Risk, Management Services, LLC
Robert Gratton Jr.Robert Gratton Jr.
Accounting Team Lead / Financial Analyst III at Gallagher Insurance, Risk Management & Consulting / Eastern Insurance CompanyAccounting Team Lead / Financial Analyst III at Gallagher Insurance, Risk Management & Consulting / Eastern Insurance Company
KAYLYNN CASTROKAYLYNN CASTRO
Personal Lines Sales Executive at Ardent Insurance Risk & ManagementPersonal Lines Sales Executive at Ardent Insurance Risk & Management