Aisha Alfailakawi

HCA

08.2021 - Current

Managed patient scheduling and appointment coordination for efficient clinic operations.
Facilitated communication between healthcare providers and patients to ensure clarity in care instructions.
Maintained accurate medical records, ensuring compliance with HIPAA regulations and organizational policies.
Assisted in the preparation of departmental reports by compiling data from various sources.
Implemented electronic filing systems, enhancing retrieval speed and document management accuracy.
Organized office supplies inventory, optimizing procurement processes to reduce costs and improve efficiency.
Supported onboarding of new staff by providing training on administrative procedures and software systems.
Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Managed incoming calls and directed to appropriate department.
Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
Maintained rapport with physicians, nurses and other healthcare personnel.