Aisha Bonets

Results-driven operations and people leader with over 10 years of progressive leadership experience driving operational excellence, coaching high-performing teams, and leading strategic initiatives within fast-paced, highly regulated environments. Proven success leading teams of up to 35 employees, improving operational performance through data-driven coaching, and collaborating across business functions to achieve organizational goals. Recognized for executive-level project coordination, leadership development, innovation, and building strong partnerships that enhance employee engagement and operational effectiveness.

• Aircraft Delivery Experience – Executive Selection, United Airlines, 08/01/26, Personally selected by the Vice President of Customer Contact Centers as one of approximately 100 employees companywide to participate in United Airlines’ Aircraft Delivery Experience in recognition of innovation, leadership, and organizational contributions., Invited to tour Boeing’s manufacturing facility in Seattle and accompany the delivery flight of a new United aircraft to Chicago.
• Elite Circle Award, United Airlines, 01/01/24, Recognized among the Top 1% of Contact Center employees for exceptional performance, operational excellence, and commitment to delivering an outstanding customer experience.
• Outstanding Performance Certificate, United Airlines, 01/01/24, Recognized for exceptional leadership, performance, and contributions to organizational success.

• Customer Experience Leadership Program Graduate, United Airlines, 01/01/24, Selected to participate in United Airlines’ competitive five-month Customer Experience Leadership Program designed to prepare high-performing employees for future leadership opportunities., Completed advanced leadership development focused on operational excellence, strategic thinking, executive communication, and cross-functional collaboration., Earned program certification upon successful completion.
• Executive Project Coordinator, Office of the Vice President – Customer Contact Centers, 01/01/24, Selected to coordinate the Vice President’s weekly Priority Project Review meetings throughout the year., Coordinated executive meetings involving more than 30 senior leaders, including Managers, Senior Managers, Assistant Managers, Directors, and Managing Directors., Managed executive communications, meeting logistics, presentation schedules, project timelines, and stakeholder coordination., Consolidated executive briefing materials and facilitated weekly meetings to support strategic decision-making and project governance.
• Chief of Staff, BEACON Business Resource Group, 01/01/25, Present, Serve as Chief of Staff supporting engagement initiatives for hundreds of BEACON members within the local chapter., Lead planning and execution of Black History Month, Juneteenth, networking events, volunteer initiatives, and community outreach activities., Partner with executive sponsors and BRG leadership to strengthen employee engagement, organizational culture, and community involvement., Coordinate communications, strategic planning, and volunteer opportunities that enhance employee experience.