Keith Wilson
Spring Hill,KS
Summary
Organized and results driven individual seeking an organization, that aligns with my values, to utilize my skills to help drive business objectives, growth of the business, and providing customer satisfaction through the use of relationships, leadership skills, and business acumen.
Overview
25
25
years of professional experience
Work History
Service Delivery Executive (Regional Manager)
Toshiba Global Commerce Solutions
Central Region
08.2023 - Current
- Leadership of a team of 185 employees covering 20 states in a fast paced, SLA driven, retail service business to support a $48M P&L.
- Leader in the implementation of the Safety program and driving a new Safety culture within the enterprise.
- Optimization of key delivery metrics to drive field efficiency, client satisfaction, and enhanced profitability.
- Drive organizational transformation through change leadership, transparency, and P&L Leadership.
- Collaboration with peers and cross functional teams to drive business results that align with, and support, strategic business growth.
- Building and fostering relationships with our client base to ensure client satisfaction is met at the highest levels of their organization.
Service Delivery Manager
Toshiba Global Commerce Solutions
Nebraska Kansas Oklahoma
08.2022 - 08.2023
- Leadership of a team of 14 field technicians responsible for the maintenance of point of sale and network equipment for retail clients across three states in support of a $4.8M P&L.
- Driving a high performance culture focused on safety, efficiency, client satisfaction, contractual obligations, and teamwork.
- Collaboration with peers to drive business efficiency across all teams.
- Manage costs within the business while still obtaining contractual SLA requirements to drive profitability while maintaining customer satisfaction.
- Immediate, and sustained, SLA improvement/attainment with our largest clients.
Branch Service Manager
Johnson Controls
Lenexa , KS
05.2019 - 08.2022
- Responsibility to maintain, and grow, a $15M P&L for the entire fire service business in the Kansas City market.
- Leading a team of 46 managers, admin staff, and field techs to drive a safety culture, year over year financial growth in both top line and margin, and growth of their direct reports.
- Daily collaboration with the sales team to ensure expectations are being met in the beginning and align with execution expectations.
- Weekly customer visits to gauge success in our service delivery.
- Increased branch Service Revenue by 24% and Margin by 18%.
- Year over Year Margin growth in a Revenue neutral environment during the COVID 19 Pandemic.
- 2019 Operational Excellence Award Winner.
- Local Market Safety Champion.
Branch Inspection Manager
SimplexGrinnell/Johnson Controls
Lenexa , KS
11.2015 - 05.2019
- Lead an inspection team of 21 inspectors to insure professional, accurate and timely completion of inspections on all fire sprinkler and fire alarm systems.
- Responsible for revenue base of $6.7 million to be inspected on time.
- Communicate with customer base for special concerns and circumstances for their sites.
- Collaboration with the sales team to drive profitable, and strategic, growth within the market.
- Local Market Safety Champion.
Fire Sprinkler Service Sales Rep
SimplexGrinnell
, Kansas
05.2012 - 11.2015
- Collaborated with colleagues to exchange sales strategies and marketing information
- Used networking opportunities to create successful, on-going business relationships
- Maintained friendly and professional customer interactions
- Surpassed annual quota, each year, by an average of 13%.
Fire Sprinkler Fitter/Service Tech
SimplexGrinnell
07.1999 - 05.2012
- Maintain good customer relationships through quality work and communication
- Make repairs and modifications to existing sprinkler systems to meet fire codes and customer expectations
- Top performer in the district for the SOS lead program.
Education
AAS Construction Management Technology -
Johnson County Community College
05.2017
Fire Sprinkler Inspection Training and Certificate Program -
Oklahoma State University
09.2011
Skills
- Results Driven
- Goal Oriented
- Self Motivated
- Change Management
- People Leadership
- P&L Leader
- Strategic Mindset
- SLA Management
- Customer Satisfaction
- Analytical Thinking
- Team Collaboration
- Business Development
- Effective Communication
- Time Management
Timeline
Service Delivery Executive (Regional Manager)
Toshiba Global Commerce Solutions
08.2023 - Current
Service Delivery Manager
Toshiba Global Commerce Solutions
08.2022 - 08.2023
Branch Service Manager
Johnson Controls
05.2019 - 08.2022
Branch Inspection Manager
SimplexGrinnell/Johnson Controls
11.2015 - 05.2019
Fire Sprinkler Service Sales Rep
SimplexGrinnell
05.2012 - 11.2015
Fire Sprinkler Fitter/Service Tech
SimplexGrinnell
07.1999 - 05.2012
AAS Construction Management Technology -
Johnson County Community College
Fire Sprinkler Inspection Training and Certificate Program -
Oklahoma State University
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