Tonya D. Hurlbert
Saint Augustine,USA
Summary
A proven performer with an effective combination of excellent organizational skills and technical expertise supporting a diverse group of leaders in fast-paced business environment Consistently demonstrates leadership, initiative, and strong communication skills. Strong management skills with the ability to manage and lead complex accounts simultaneously, always meeting milestones and deadlines for Customers and Company.
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
25
25
years of professional experience
Work History
Regional Sr Key Account Manager
CRITICAL ALERT SOUTHEAST
01.2014 - 12.2025
- Responsible for day-to-day operations of assigned customer region and oversees management, communication, development, coordination, implementation and evaluation of project components.
- Identifies, cultivates, and procures business sales relationships within assigned region.
- Client-focused leader with success in delivering excellence results in fast-paced environments.
- Effectively manages current customer accounts to assure consistent growth; accountable for planning, managing, and monitoring overall performance.
- Account Manager who supported hospitals in the Southeast region with incredible relationship skills.
- Builds and maintains customer interaction, driving sales, and engaging with key influencers and decision makers.
- Coordinate client relationship opportunities such as project proposals, budgeting, service contracts and work orders.
- Assumes ownership of entire sales and project cycle including prospecting, qualifying, demonstrating, price negotiating, and closing of the sale.
- Meets and/or exceed predetermined sales objectives and quotas.
- Create detail project reporting, and delivery of project updates to leadership.
- Attention to detail and excellent organization and communication skills.
- Ability to effectively use sound judgment and decision-making skills to assist in providing the best performance outcomes for nurse call system and customer.
- Discuss and suggest recommended performance improvement opportunities for customers.
- Create, configure, and maintain nurse call databases; setup/configure user accounts, assist in technical support questions related to supporting nurse call application, provide all team level or individual classroom training regarding the use of nurse call tools.
Customer Service Manager
CRITICAL ALERT SOUTHEAST
04.2013 - 01.2014
- Responsible for day-to-day operations of assigned customer projects and oversees management, communication, development, coordination, implementation and evaluation of customer program components.
- Act as Customer Service Manager for Critical Alert’s customer sites, accountable for planning, managing, and monitoring overall performance.
- Effectively communicate, motivate, and develop software deployment teams for project expectations in a timely and customer focused fashion.
- Create, interpret, and analyze data, reports, processes, trends, and recommend solutions.
- Create detail project reporting, and delivery of project updates through presentation to leadership.
- Attention to detail and excellent organization and communication skills.
- Ability to effectively use sound judgment and decision-making skills to assist in providing the best performance outcomes for nurse call system and customer.
- Discuss and suggest recommended performance improvement opportunities for customers.
- Serve as a liaison with all customers and CAS departments.
- Serve as Administrator and Educator of Nurse Call System for Medical Centers; create, configure, and maintain the nurse call databases; set up and configure user accounts.
- Act as point person for all technical support questions related to supporting nurse call application, provides all team level or individual classroom training regarding the use of nurse call tools.
Special Projects Coordinator / Data Analyst, Nursing Service Lines
SHANDS JACKSONVILLE MEDICAL CENTER
01.2011 - 04.2013
- Responsible for day-to-day operations of assigned programs and oversees management, communication, development, coordination, implementation and evaluation of program components.
- Act as Inpatient Operation Coordinator for Shands Bariatric Program Center of Excellence, accountable for planning, managing, and monitoring overall program performance.
- Effectively communicate, motivate, and develop team for project expectations in a timely and clear fashion.
- Create, interpret, and analyze data, reports, processes, trends, and recommend solutions.
- Create detail project reporting, and delivery of project updates through presentation to leadership.
- Define project scope, goals and deliverables that support business goals in collaboration with senior management and stakeholders.
- Attention to detail and excellent organization and communication skills.
- Ability to effectively use sound judgment and decision-making skills to assist in providing the best performance outcomes for program.
- Discuss and suggest recommended performance improvement opportunities.
- Responsible for developing community partnerships, coordinating educational programs, and developing methodologies to measure outcomes.
- Develop program marketing and promotion strategies and served as a liaison with other departments.
- Serve as Administrator and Educator of Nurse Call System for entire Academic Medical Center; create, configure, and maintain the nurse call databases; set up and configure user accounts.
- Act as point person for all technical support questions related to supporting nurse call application, provides all team level or individual classroom training regarding the use of nurse call tools.
- Assist in general human resource management and monthly budget reconciliation initiatives.
- Serve as active member of hospital team: HCAHPS team.
- Review monthly Patient Satisfaction, Pain Initiative, and Impact Care data and reports for leaders.
Administrative Assistant to Director, Nursing Service Lines
SHANDS JACKSONVILLE MEDICAL CENTER
01.2004 - 01.2011
- Responsible for providing day-to-day support and management to Nursing Director and Nurse Managers within Cardiology, Neurology, Orthopedics, and Bariatric areas of Trauma I hospital.
- Assist with scheduling appointments, answering inquires, creating correspondence, create and maintain confidential files, compiling of various reports, and creating and maintaining databases.
- Reviewed and maintained financial records, reviewed departmental payroll records and managed employee benefits.
- Experience in resolving disputes among departmental customers.
- Attention to detail and excellent organization skills.
- Assist with monthly budget management and reconciliation initiatives.
- Assisted in developing incentive programs and served as a liaison with other departments.
- Serve as active member of hospital teams: Inpatient; Decon; FEMA; and HCAHPS team.
- Supported Nursing leaders with Magnet designation projects in advance of 2011 site visit.
Administrative Assistant
GE INTERNATIONAL, INC.
02.2001 - 06.2002
- Assist with scheduling appointments, answering inquires, creating correspondence, create and maintain confidential files, compiling of various reports, and creating and maintaining databases.
Education
Bachelor of Science - Business Management
University of Phoenix
Jacksonville, FL01.2011
Master Business Administration - Business Administration And Management
University of Phoenix
Jacksonville, FL01-2015
Skills
- Proficient in Microsoft programs
- Adobe Acrobat X Pro
- Secret Server
- Cisco VPN
- SalesForce (CRM)
- Microsoft SharePoint and Dynamics
- Project management
- Problem solving
- Creativity
- Relationship building
- Communication skills
- Presentation skills
- Attention to detail
- Quality commitment
- Results driven
- Customer focused
- Relationship management
- Industry expertise
- Client relationship building
- Client onboarding
- Data-driven decision making
- Sales lifecycle management
- Client needs assessment
- Account development
- Cross-functional collaboration
- Business strategies
Timeline
Regional Sr Key Account Manager
CRITICAL ALERT SOUTHEAST
01.2014 - 12.2025
Customer Service Manager
CRITICAL ALERT SOUTHEAST
04.2013 - 01.2014
Special Projects Coordinator / Data Analyst, Nursing Service Lines
SHANDS JACKSONVILLE MEDICAL CENTER
01.2011 - 04.2013
Administrative Assistant to Director, Nursing Service Lines
SHANDS JACKSONVILLE MEDICAL CENTER
01.2004 - 01.2011
Administrative Assistant
GE INTERNATIONAL, INC.
02.2001 - 06.2002
Bachelor of Science - Business Management
University of Phoenix
Master Business Administration - Business Administration And Management
University of Phoenix