Aisha Boughton
CH Robinson
EVANSTON,IL
9
years of professional experience
Detail-oriented Operations Coordinator with proven success in logistics and process improvement. Skilled in problem-solving, teamwork, and communication, driving operational efficiency and customer satisfaction.
Work History
Operations Coordinator
8 Years 11 Months- Coordinated logistics operations, ensuring timely delivery and adherence to service standards.
- Streamlined communication between departments, enhancing collaboration and operational efficiency.
- Developed process documentation, improving consistency across operational procedures.
- Trained new team members on software systems and operational protocols, fostering knowledge retention.
- Analyzed workflow processes, identifying areas for improvement and implementing best practices.
- Developed strong relationships with clients, maintaining open lines of communication to promote loyalty and retention.
- Implemented troubleshooting, root cause analysis and issue resolution.
- Enhanced customer satisfaction by resolving issues in a timely manner and providing exceptional support.
- Coordinated logistics activities including transportation arrangements, warehousing solutions, customs clearance documentation.
- Reported issues to higher management with great detail.
Education
No Degree - Nursing
Skills
Process implementation
Operational planning
Scheduling management
Supply ordering
Team Training
Problem resolution
Customer service
Excellent communication
Verbal communication
Time management
Attention to detail
Multitasking
Multitasking
Organizational skills
Computer skills
Critical thinking
Problem-solving
Decision-making
Teamwork and collaboration
Active listening
Professional demeanor
Organization and time management
Accomplishments
During my time I with the company I was able to obtain an lateral promotion.
Timeline
Operations Coordinator
CH Robinson
07.2015 - 06.2024Read More
Saddleback College
No Degree from Nursing
Read More