Aisha Brown
Farmers Branch,TX
Summary
Proven analyst with a track record of enhancing efficiency and customer satisfaction at DuraServ through expert data analysis and process improvement. Skilled in MS Excel and team leadership, I excel in streamlining operations and implementing predictive analytics, significantly improving decision-making and service offerings.
Overview
6
6
years of professional experience
Work History
Credit & Escalations Analyst
DuraServ
04.2021 - Current
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports
- Implemented predictive analytics techniques that enabled proactive adjustments to business strategies based on emerging trends
- Increased efficiency by streamlining data analysis processes and implementing automation tools
- Enhanced customer satisfaction rates through detailed analysis of customer feedback data and subsequent improvements in service offerings
- Enhanced report accuracy, conducting thorough data audits on regular basis
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike
Claims Service Representative
ACCC Insurance
07.2018 - 01.2020
- Enhanced customer satisfaction by efficiently processing and resolving claims in a timely manner
- Provided exceptional customer service by addressing concerns, answering questions, and explaining complex policy information to clients
- Actively contributed ideas during team meetings aimed at enhancing overall department efficiency and effectiveness
- Demonstrated strong negotiation skills in settling disputes between insured parties and third-party claimants fairly while protecting company interests
- Maintained thorough knowledge of company policies and insurance regulations, ensuring proper claim handling procedures were followed
- Served as liaison between clients, adjusters, and other parties involved in the claims process to facilitate effective communication and timely resolutions
- Monitored claim trends for potential fraud indicators, contributing to the reduction of fraudulent activity within the company
- Assisted with training new hires on company policies, procedures, and best practices for claims handling to ensure a smooth transition into the role
Education
No Degree - Accounting & Finance
Southern New Hampshire University
New Hampshire, OH05.2026
High School Diploma -
Merrillville High Scbool
Merrillville, IN05.2012
Skills
- Analytical Thinking
- MS Excel
- Team Collaboration and Leadership
- Documentation And Reporting
- Information Gathering
- Data Research and Validation
- Data Processing
- Deadline Adherence
- Incident Reporting
- Account Reconciliation
Timeline
Credit & Escalations Analyst
DuraServ
04.2021 - Current
Claims Service Representative
ACCC Insurance
07.2018 - 01.2020
High School Diploma -
Merrillville High Scbool
No Degree - Accounting & Finance
Southern New Hampshire University
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