Aisha Brown
Upper Darby,PA
Summary
Higher education administrative and operations leader with 15+ years of experience supporting institutional operations, financial services, student accounts, accounts receivable, systems, and process improvement. Proven ability to lead teams, strengthen financial and administrative processes, maintain data integrity and internal controls, and resolve complex operational issues across higher education. Experienced in both community college and arts-focused university environments.
Overview
18
18
years of professional experience
Work History
Assistant Director of Student Accounts
Delaware County Community College
Media, PA
03.2023 - Current
- Provide administrative oversight of student account and financial operations, including billing, payments, adjustments, deposits, and accounts receivable.
- Oversee accounts receivable functions, including collections, payment tracking, account review, and resolution of outstanding balances.
- Supervise and train a team of 8 staff members, establishing consistent workflows, service expectations, and operational practices.
- Conduct pre-billing reviews and resolve complex account discrepancies and escalated financial issues to ensure accurate records and timely service.
- Perform financial reconciliations among student accounts, cash receipts, deposits, and general ledger activity; prepare journal entries and adjustments and support month-end close.
- Review vendor invoices and payment activity, ensuring proper documentation and alignment with institutional financial records.
- Manage daily cash and check deposits while ensuring compliance with financial policies, procedures, and internal controls.
- Conduct monthly audits and respond to audit requests by compiling documentation, validating financial information, and resolving discrepancies.
- Partner with cross-functional departments to resolve financial and operational issues and improve service delivery.
- Lead process-improvement initiatives that streamline billing and receivables workflows, improve accuracy, and reduce manual effort.
Account Services Specialist
Delaware County Community College
Media, PA
06.2019 - 01.2023
- Provided comprehensive student account and enrollment services within a one-stop higher education service model.
- Reviewed and resolved complex student financial and enrollment issues requiring coordination across multiple departments.
- Analyzed student accounts to determine balances, refunds, payment status, and other financial obligations.
- Advised students, parents, administrators, and other stakeholders regarding payment plans, billing matters, and financial aid-related issues.
- Resolved financial aid eligibility discrepancies by reviewing documentation and coordinating with appropriate institutional departments.
- Served as a liaison across departments and with external partners to facilitate timely resolution of student and administrative matters.
- Maintained accurate student information in Banner and supported registration, enrollment, and related administrative processes.
Director of Operations
The University of the Arts
Philadelphia, PA
07.2015 - 08.2018
- Directed day-to-day operational activities for a higher education department, providing leadership across staff, systems, records, and administrative processes.
- Hired, trained, supervised, and supported the professional development of a 3-member staff, using performance reviews and ongoing coaching to promote accountability and effective service delivery.
- Led implementation and ongoing administration of the Radius database system, reducing a planned one-year transition to six months; coordinated vendor training and provided ongoing staff support and troubleshooting.
- Led cross-functional initiatives to improve data sharing and administrative workflows, reducing the number of data management systems used by Admissions Counselors from four to two.
- Established a cross-functional team to identify and resolve legacy data issues, including incomplete and duplicate records, while improving data accuracy and administrative processes.
- Developed and implemented process improvements that strengthened data integrity, improved decision-making workflows, and enhanced the student experience.
- Presented strategic operational recommendations to senior leadership that contributed to a 10% increase in new student applications
International Applicant Coordinator
The University of the Arts
Philadelphia, PA
07.2008 - 07.2015
- Managed international undergraduate application processes, ensuring completeness, accuracy, and compliance with institutional and immigration requirements.
- Advised prospective students and families through complex admissions processes and served as a resource for international enrollment matters.
- Coordinated with International Student and Scholar Services and served as a Designated School Official (DSO) in support of international student processes.
- Managed international prospects, applications, deposits, and follow-up activities across assigned territories.
- Developed and maintained relationships with agents, counselors, alumni, and other external partners.
- Represented the university at recruitment events, conferences, college fairs, and other outreach activities.
- Supported planning and execution of institutional events, including Open House, Auditions, College Fairs, and Accepted Students Day.
Education
Master of Business Administration -
Peirce College
Philadelphia, PA12-2023
Bachelor of Science - Business Administration
Peirce College
Philadelphia, PA05-2012
Associate degree - Elementary Education
Community College of Philadelphia
Philadelphia, PA05-2004
Skills
- Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint)
- Proficient in Colleague and Banner (Student Information System)
- Proficient in OnBase (Document Imaging Scanning System)
- Proficient in Radius (Customer Relation Management)
Timeline
Assistant Director of Student Accounts
Delaware County Community College
03.2023 - Current
Account Services Specialist
Delaware County Community College
06.2019 - 01.2023
Director of Operations
The University of the Arts
07.2015 - 08.2018
International Applicant Coordinator
The University of the Arts
07.2008 - 07.2015
Associate degree - Elementary Education
Community College of Philadelphia
Bachelor of Science - Business Administration
Peirce College
Master of Business Administration -
Peirce College