Aisha Fregoso

Supervisor: Solange Valim (310) 2109-282

Preferred Reference provider Metlang HR Representative:

Guillermina Zarate: (818) 482-8901

• Uses knowledge about Mexico’s culture and colloquial/slang terminology to decipher coded messages and analyze drug trafficking/illegal operations.
• Relays information promptly to DEA agents during temporary investigations about illegal operations in the target language (English) in both written and verbal formats.
• Produces 15 and 30-day reports to provide a summary of criminal activity during the specified time frames.
• Ensured conversations involving the criminal target, wife, pastor, and lawyer remained privileged.
• Applies proper rules of grammar, punctuation, and syntax to produce digestible transcripts, summaries, and daily line-sheet reports in Microsoft Word and submits for court and DEA agent review.
• Operates ICU/4 Sight monitoring software. Knowledgeable at utilizing software filters and features to retrieve information quickly.
• Types with proper touch-typing technique at 60 WPM to produce time-sensitive/urgent summaries and transcripts.
• Passed English proficiency exam delivered by Alta Language Testing with an ILR Level 3+ score.

Preferred Reference:

Clinic Director: Teresa Delaune (520) 401-8984

• Taught strengthening, endurance, balance, coordination, and mobility exercises to approximately 15 patients a day in both English and Spanish after identifying specific muscle weakness.
• Ethically documented subjective and objective patient reports on the Electronic Medical Record (EMR) platform (Athellas Insights) under supervision, utilizing advanced medical terminology obtained from college-level medical terminology coursework and doctorate-level coursework.
• Delivered mini-educational sessions on human anatomy and physiology, relating concepts to patient-specific pain origins and impairments to enhance understanding and engagement.
• Engaged in quality service practices to ensure pleasant patient experiences, identifying opportunities to streamline patient-provider interactions by adding ICD-10/CPT codes to charts, updating provider fax numbers, and ensuring completion of outcome measures surveys.
• Filled in for the administrative staff by scheduling patient appointments and collecting co-pays, deductibles, and co-insurance payments. Documented and scanned patient intake, financial consent, and plan of care forms. Updated patient demographic records and responded to phone calls and inquiries.
• Utilized secure methods for handling cash and credit/debit card transactions at the front desk.
• Adhered to and applied HIPAA law when assisting with front-desk duties to decrease the exposure of personally identifiable information. Utilized prudent communication practices to adhere to HIPAA laws and minimize exposure of personal data during patient-provider interactions occurring in open/ public spaces.
• Established strong patient rapport through tailored bedside manner, adapting approach based on individual patient personalities to foster trust and communication.

• Conducted bilingual surveys in English and Spanish, gathering critical data for the Behavioral Risk Factor Surveillance Survey (BRFSS).
• Ranked in the top 10 among surveyors for strong negotiation skills that led to high survey completion rates.
• Persuaded and engaged survey participants to ensure completion and retention for the full 30-minute survey duration, enhancing data reliability.

Additional Reference: Clinic Director: David Borboa (520) 850-5261

• Taught proper exercise form and stretching techniques to over ten patients a day in both English and Spanish in a predominantly Spanish-speaking community.
• Interpreted patient comments and questions orally and consecutively to physical therapists and other staff members.
• Employed clinic’s policies and procedures to guarantee the safety of vulnerable patients (fall-risk patients, underage patients, patients suffering from domestic violence and abuse etc.) Utilized safe patient handling techniques such as the frequent use of gait belts, close guarding, and close observation during high-risk activities.
• Participated in monthly meetings to identify strengths and weaknesses in team and individual performance.
• Completed annual compliance training on workplace harassment prevention, HIPAA, and on the importance of inclusivity and diversity.

Preferred Reference:

Program Supervisor: Aglhaen Nieto (956) 572-1015

Anieto8@pima.edu

• Coached mentees in English and Spanish, resulting in improved academic and professional performance.
• Researched campus resources and connected students to services such as Counseling and Psych Services, Student Pantry, Student Clubs, and Professional Organizations, facilitating access to essential support.
• Sent email correspondence to program participants to update them on program meetings and changes.
• Collaborated with staff and program management to track progress towards program goals.