Wendy Delgado
Jacksonville Beach,FL
Summary
Hardworking professional with strong Analytical and Fraud Management background in insurance, finance, and customer service industries. Coachable, curious, and enjoy collaborating with other departments and leaders. Level 5 language Interpreter in Spanish. Trilingual in Spanish, English, and acquainted with Portuguese. Identified and reported potential procedural problems and conducted quality assurance evaluations of sales agents' documents. Trained international banks on products in their languages (Spanish/Portuguese). Underwrote agencies' performance, documentation completion/retention. Well-qualified Spanish Interpreter with 4 years of experience in remote telephony settings. Easily translates conversations and maintains original meaning. Personable and professional with focus on providing accurate translations for diverse projects.
Overview
22
22
years of professional experience
1
1
Certification
Work History
L4 Medical Spanish Interpreter
Language Line Solutions
01.2020 - Current
- Assist Doctors, Nurses, Health Insurance Providers, governmental entities; communicate with their Limited English speaking Patients.
Membership Representative
Nielsen Television
10.2019 - 12.2020
- Approach households which have been scientifically selected to participate in the Nielsen TV ratings, clarify any doubts, questions or miss conception they may have about what it means to be a Nielsen family panelists and complete the on board process, schedule installation date and assist the field representative on the day of installation, in order to establish and solidify the new relationship between Nielsen and the family.
Accounts Payable Associate
Finlay Management / Lloyd Jones
02.2018 - 06.2018
- Requested and Review Insurance documentation and validating documents to vendors, to ensure they were properly insured, certified and bonded to perform work within the 25+ properties Lloyd Jones Manages throughout the Nation
Property Management Representative
CSI Property Management Agency
09.2017 - 02.2018
- Show display models apartments to potential renters, complete application and assist vendors accessing the property, ensuring the safety and comfort of our residents
Licensed Insurance Sales Producer
Jolita Ray Allstate Agency
03.2017 - 06.2017
- Contact leads and offer property and casualty protections, follow up to secure signatures for required documentations, service policies and process payments of premiums
Quality Underwriter Review Specialist/Licensed Sales Producer
NGIC Insurance
12.2011 - 06.2016
- Underwrote agencies' performance, documentation completion/retention
Fraud Manager Implementation Specialist
MasterCard
12.2008 - 11.2011
- Tested/trained/implemented EMS fraud prevention products/applications and services
Home equity Documentation Preparation/Vendor Management Representative
Citi / Citigroup
02.2002 - 02.2008
- Reviewed home equity loan closing documents
Education
Bachelor Degree in Systems administration -
National American University (Online)
Bachelor Degree in Psychology -
Central Methodist University
Maryland Heights, MO01.2015
Skills
- Fluent Spanish
- Written and Verbal Fluency
- Verbal Communication
- Memory retention
- Fluent English
- Translation Services
- Customer relations understanding
- Confidentiality Practices
- Industry-Specific Knowledge
- Interpersonal Communication
- Telephone interpreting
- Consecutive interpreting expertise
- Customer service expertise
- Documentation skills
- Legal Terminology
- Cross-cultural communication
- Code of Ethics
- Documentation abilities
- Simultaneous translations experience
- Intercultural Sensitivity
- Business Communications
- Decision-Making
- Ethical Codes Adherence
- Regulatory Compliance
- Accurate Translation
- Microsoft Office
- Courtroom Procedures
- Reading Comprehension
- Effective Communication
- Concept Interpretation
- Complex Problem-Solving
- Language Interpretation
- Medical Terminology
- Consecutive Translation
- Spanish Interpreting
- Active Listening
- Cultural Insight
- Call Management
- Critical Thinking
- Microsoft Word
- Procedure Interpretation
- Clerical Support
- External Communications
- Continuous Quality Improvement (CQI)
- HIPAA Compliance
- Original Text Review
- Discern Meanings
- Technical Translation
Certification
- Health & Life (State of Missouri)
- Property & Casualty: Alabama, Alaska, Arkansas, California, Colorado, Florida, Georgia, Indiana, Illinois
Availability
M-F 9 AM - 5 PM with 48 hrs prior notice
Timeline
L4 Medical Spanish Interpreter
Language Line Solutions
01.2020 - Current
Membership Representative
Nielsen Television
10.2019 - 12.2020
Accounts Payable Associate
Finlay Management / Lloyd Jones
02.2018 - 06.2018
Property Management Representative
CSI Property Management Agency
09.2017 - 02.2018
Licensed Insurance Sales Producer
Jolita Ray Allstate Agency
03.2017 - 06.2017
Quality Underwriter Review Specialist/Licensed Sales Producer
NGIC Insurance
12.2011 - 06.2016
Fraud Manager Implementation Specialist
MasterCard
12.2008 - 11.2011
Home equity Documentation Preparation/Vendor Management Representative
Citi / Citigroup
02.2002 - 02.2008
Bachelor Degree in Systems administration -
National American University (Online)
Bachelor Degree in Psychology -
Central Methodist University
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